Health Services Integration (HSI)
Transforming EMS Billing through Technology, Transparency, and Innovation.
Client Services Coordinator
Full-time, On site
M-F 9:30am - 6:00pm
Health Services Integration (HSI) strives to provide the highest quality revenue cycle and operational services to the air and ground ambulance industry by deploying superior technology and hiring outstanding people.
HSI Employee Benefits
Primary Role:
Preparing and auditing pre-billing information to ensure payor information is correct. Non-emergent Dispatching tasks with various duties for the Intake Team.
Primary Job Functions:
Dispatching:
Receive and process non-emergent service requests via phone, email, or other communication channels
Schedule and/or dispatch service vehicles based on priority, availability, location
Maintain accurate records of dispatch activities, including requests, times, status
Communicate with EMS personnel to provide instruction, route information, updates
Monitor and track vehicles to ensure timely service
Resolve scheduling conflicts and address customer inquiries or concerns promptly
Adhere to company policy and procedures to ensure compliance with operational guidelines
Billing:
Collaborate with billing department to ensure smooth coordination and delivery of required documentation
Handle inbound and outbound billing-related calls from patients and clients
Assisting callers with making payments and resolving billing inquiries
Collecting and entering insurance information accurately into the system
Providing excellent customer service while addressing financial questions and concerns
Qualifications:
High school diploma or equivalent
Previous healthcare customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask in an effective manor
Proficient in Outlook email communication
Proficient in various office applications Word, Excel
New Hires will receive comprehensive training on payment processing and insurance data entry procedures
Location:
777 E Missouri Ave.
Phoenix, AZ
We look forward to reviewing your application!