Client Services Associate

The Hire Firm

Phoenix, AZ

JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Documentation, Healthcare, Legal, Legal Support Skills, Litigation, Multitasking, Organizational Skills
LOCATION
Phoenix, AZ
POSTED
7 days ago

Client Relations Coordinator

Established Plaintiff Litigation Firm – Phoenix, AZ

Established plaintiff litigation firm seeking a compassionate, organized, and proactive Client Relations Coordinator to join our Phoenix office.

This role is ideal for someone who enjoys helping people, communicating clearly, and building trust with clients during difficult situations. The position combines client communication, administrative coordination, and litigation support in a fast-paced professional environment.

Because the firm handles serious injury and medical-related litigation matters, candidates should be comfortable working with sensitive and emotionally difficult subject matter.

This is a fully in-office position located in Phoenix, Arizona.

Responsibilities

  • Serve as the primary point of contact for clients via phone, text, email, Zoom, and in-person meetings

  • Maintain regular communication with active clients and provide case updates

  • Coordinate with attorneys and staff regarding client communication and case materials

  • Assist with organizing records, pleadings, reports, and other case-related documentation

  • Provide intake and administrative support as needed

  • Assist with trial preparation and occasional court-related support

  • Help oversee client review and reputation management efforts

  • Track client feedback and communication trends

Qualifications

  • Prior experience in customer service, legal support, healthcare coordination, or client relations preferred

  • Strong communication and organizational skills

  • Professional, compassionate, and detail-oriented

  • Ability to manage multiple priorities in a fast-paced environment

  • Comfortable handling sensitive medical and legal subject matter

Compensation & Benefits

  • $65,000–$75,000 DOE

  • Health insurance provided for employees and dependents

  • 401(k) with employer contribution

  • PTO available immediately

  • Paid overtime for approved hours over 40/week

Monday–Friday | 8:00 a.m.–5:00 p.m.
Fully in-office position located in Phoenix, Arizona.

About the Company

T

The Hire Firm

Our mission is to make superior and lasting placements. We provide our clients with consistent quality service. We offer our candidates the most effective way to reach their career goals. Internally, we maintain an environment where growth and initiative are nurtured and where each of us is committed to excellence.

Marcia Owen Associates is a permanent and temporary placement, full service recruiting firm. We provide services to a broad range of businesses in the Northern New Mexico area. The company was founded in 1989 by Marcia Owen when she moved her staffing services from New York City. Marcia Owen owned and operated the company until her retirement in June of 2006. MOA was acquired by Carlos Duno.

After a successful corporate career, Carlos and his wife, Barbara, decided to make Santa Fe their permanent residence in 1996. Carlos worked as a Consultant and Business Broker from 2004 until June 30, 2006 when he becames President and Owner of MOA. Building on its foundation, MOA acquired GroupPowellone, a local competitor, in March 2008.

Companies of all types and sizes have come to depend on MOA for all their staffing needs. We have earned a solid reputation and formed lasting relationships with our clients.

COMPANY SIZE
1 to 9 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1987
WEBSITE
https://thehirefirm.com/