Client Services Assistant Supervisor - Small Animal Hospital

Cummings School of Veterinary Medicine at Tufts University provides 24-hour care for pets 365 days of the year. Since 1985, we have offered high quality medical care, consultation, referral, and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for veterinary students, interns, and residents. The Client Service Department, in the Small Animal Hospitals, includes Reception, Client Liaisons, ECC Triage, General Calls, and Medical Records. The primary function of this department is to ensure excellence in client service and experience in all interactions at the Foster Hospital for Small Animals.

The Client Services Assistant Supervisor (Reception) is responsible for overseeing the daily operations of the Client Service Assistants to ensure that the team provides optimum client service and care. This position will be a working supervisor; the work week will be spent overseeing shifts at the small animal hospital front desk and general calls, performing all department responsibilities while modeling best practices and engaging, training and coaching staff to best performance while developing strong relationships with internal and external clients. The Client Services Assistant Supervisor is responsible for upholding department protocols, ensuring adequate shift coverage, resolving involved client concerns, and, while on shift coverage, provide staff with job direction and support. This position collaborates with the Client Services Assistant Manager and Manager, Hospital Administrator, Medical Directors, Financial Coordinator and all hospital departments in continuous evaluation and improvement of Hospital Operations.