Client Services Assistant - Small Animal Medicine

Client Services Assistant \u2013 Small Animal Medicine

The Client Services Assistant will serve as the primary liaison between clients and the clinical care team within assigned Small Animal Medicine service areas. This role ensures smooth communication, accurate scheduling, and consistent follow-up t...

• 520884
• Manhattan, Kansas, United States
• Veterinary Health Center
• Staff Full Time (Unclassified - Term)
• Closing on: Dec 25 2025
• On-site

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About This Role

The Client Services Assistant will serve as the primary liaison between clients and the clinical care team within assigned Small Animal Medicine service areas. This role ensures smooth communication, accurate scheduling, and consistent follow-up to support high-quality patient care. This individual must maintain a professional, compassionate, and service-oriented attitude while learning the unique workflows and communication preferences of the clinical teams they support.

Worksite Description

This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

What You'll Need to Succeed

Minimum Qualifications:

• Requires a high school diploma (or equivalent) and one year of relevant experience. Requirements may be met through a combination of education and experience.

Preferred Qualifications:

• Prior customer service experience in a fast-paced environment.
• Two or more years of experience in a veterinary setting.
• Knowledge of medical terminology, diseases, and symptoms.
• Strong multi-tasking skills.
• Ability to make sound decisions in a stressful situation.
• Ability to prioritize and recognize the most effective & efficient process to accomplish the daily workflow.
• Excellent communication (written and verbal) and strong interpersonal skills.
• Adaptable to different computer systems/advanced computer skills.
• Flexibility and willingness to help other teammates.
• Ability to answer multiple phone lines.
• Ability to perform word processing and data entry procedures on a personal computer.
• Willing and able to master new techniques.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Application Window

Applications close on: Dec 25, 2025

Anticipated Hiring Pay Range

$15.50 - $16.50 per hour

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Why Join Us:

Kansas State University offers a supportive and inclusive community, dedicated to your professional growth. While specific benefits may vary by position, many roles come with comprehensive packages that support your well-being and work-life balance, including health and life insurance, retirement plans, and generous paid time off. To learn more about benefits that are available for various positions, visit our benefits overview page.

Work Authorization:

Applicants must be currently authorized to work in the United States at the time of employment.

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Remote and Hybrid work options:

Some positions are eligible for remote or hybrid working arrangements. An employee who is working in a remote or hybrid capacity for K-State must reside within the United States in order to comply with all federal and state laws, filings, or tax requirements. Remote and hybrid work arrangements are not available for anyone who resides in the state of Idaho.

Background Screening Statement:

Upon acceptance of a contingent offer of employment, a candidate may be subject to a background check per K-State's background check policy.

Interview Preferences:

Kansas State University honors interview preferences for qualified applicants who are veterans or individuals with disabilities. Eligible applicants who meet the minimum qualifications, submit all required application materials, and submit required preference documentation by the closing date on the job advertisement will be granted a first-level interview.

The disability and veteran interview preferences do not apply to student employment positions, temporary positions, athletics positions, academic and administrative department heads*, positions that require licensure as a physician, and positions that require that the employee be admitted to practice law in Kansas.

• Heads of Departments refers to any individual holding a primary leadership role responsible for the overall strategic direction, management and operational oversight of a recognized academic or administrative unit within the university.

To learn more about interview preferences at K-State, please visit our interview preferences page.

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