CLIENT SERVICES ASSISTANT
DALLAS, TX 75201; Dallas, TX 75203

Role: Hillcrest House Client Services Assistant

Location: Dallas

Hours: Overnight availability preferred

About ASD - A Home for Life (ASD)

At ASD - A Home for Life (ASD) we believe everyone deserves a safe home, nutritious meals, and compassionate support. ASD provides affordable housing and supportive services to individuals living with HIV/AIDS and other medically vulnerable populations. Our community-focused team works every day to help residents live healthier, more stable lives with dignity and respect.

The Role

The Client Services Assistant will play a key part in executing ASD's mission: strengthening communities through affordable, service-enriched housing for individuals and families impacted by HIV/AIDS. This position serves as the first point of contact and experience with ASD mission through supporting residents and needs of Hillcrest house.

Essential Responsibilities

• Answer all incoming calls and route calls to the appropriate destination.
• Record and deliver messages for employees who are unavailable.
• Maintain a current roster of employees and residents.
• Submit email work order requests from all departments and residents.
• Maintain the front desk/receptionist area in a clean and organized manner.
• Greet all visitors upon entry into the agency and direct them to staff and residents appropriately.
• Complete daily shift change form.
• Maintain a log of all delivered packages.
• Maintain log for Incident and Observation Reports.
• Maintain food and transportation records.
• The Property Manager and other departments as needed.
• Must adhere to all HIPAA rules and regulations.
• Must work physically on site and be able to lift 35lbs, bend, stoop, push, pull, climb stairs and sit for long periods of time.
• Participate in all agency-sponsored training and development, as directed.
• Uphold ASD's Core Values: Respect, Justice, Mercy, Integrity, Driven, and Empathy.
• Other duties as assigned.

Qualifications

• High School graduate or equivalent
• Customer Service Experience preferred, not required
• Ability to maintain sensitivity to culturally, racially and sexually diverse clients, staff and volunteer populations.
• Office experience preferred, not required

Work Schedule & Environment

• Full-time (40 hours per week) Part-Time (20-30 Hours per week), with 24-hour rotating schedule.
• Required to work on-site at Hillcrest House.
• Participation in agency safety programs, ongoing training, and compliance reviews are required.

Equal Employment Opportunity Statement

ASD is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are respected and valued. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates of all backgrounds to apply.

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We review every resume that is received. Unfortunately, we are unable to respond to every candidate. It usually takes one to two weeks for us to review your application. All applications will remain on file for consideration for future opportunities. Thank you in advance for your application!

The Deamer Group is an equal opportunity employer with a goal of recruiting a diverse workforce to meet the hiring needs of our clients.