Sign upLog in

Client Services Analyst - Non Exempt

TTI of USA, Inc.

Lake Mary, FL

Apply
JOB DETAILS
SALARY
$20–$25 Per Hour
SKILLS
Analysis Skills, Banking Services, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Service Systems, Customer Service Tools, Customer Support/Service, English Language, Finance, Multilingual, Multitasking, Portuguese Language, Presentation/Verbal Skills, Resolve Customer Issues, Spanish Language, Time Management, Treasury, Writing Skills
LOCATION
Lake Mary, FL
POSTED
30+ days ago
Job Description:
  • You will act as the client service point of contact for daily inquiries, ensuring timely responses by adhering to service levels for resolution and providing a quality professional client experience and communication.
  • You will be responsible for meeting productivity targets set forth, acting as a Level 1 immediate support for response and resolution.
  • Additionally, you will identify and escalate matters requiring immediate attention to the Senior Client Service Officer and/or Service Director.
  • Utilizing a speak-up culture, you will provide inputs in the Transformation agenda for Global Client Service.
  • You will also meet Associate Client Service Officer target objectives and grade level certifications, including performance, behavior, and productivity, and achieve training journey requirements.
  • Completing standard BK Learnings by appropriate deadlines and developing a firm understanding of all standards, policies, procedures, and Client Service tools and systems required are also part of your responsibilities.
  • Acquiring and utilizing knowledge of the core Treasury Services product suite and associated operational flows to appropriately address client inquiries is essential.
To be successful in this role:
  • Bilingual (Spanish or Portuguese and English) is a must
  • A bachelor's degree or the equivalent combination of education and experience in banking or finance is preferable.
  • Having 3-5 years of total work experience, preferably in an operational area and/or client services, is desirable.
  • Being self-motivated with a client focus centricity, possessing strong communication skills (written, verbal, and effective listening), and the ability to be cross-functional and multitask under pressure are important.
  • Additionally, being able to adapt to a changing environment and business needs is crucial

Additional Information:
  • Duration: 12-month contract opportunity
  • Hybrid Work Model: 4 days onsite required weekly in Lake Mary, FL office
  • Rate Range: $20-25/hr. W2 (based on experience)

About the Company

T

TTI of USA, Inc.