About Bonhams Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewelry, and entertainment memorabilia.
Our employees are passionate about their work, and we pride ourselves on a bespoke approach that aims to make every client feel important. It is an exciting time for our business and our global leadership team of art world professionals are now ready to for a People focused team to help them develop their talent strategy, strengthen our people brand globally, build organizational capability and drive process improvement.
Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
About the Role We are seeking a proactive and detail-oriented Client Services Administrator to join our New York team on a full-time basis. This fast-paced, highly visible role is responsible for delivering an exceptional client experience while supporting the day-to-day operations of an international auction house.
The ideal candidate is a positive, solutions-oriented professional who thrives in a dynamic environment, manages competing priorities with confidence, and communicates effectively with both clients and colleagues. As a key member of the Client Services team, you will serve as a primary point of contact for client inquiries and auction administration, partnering with specialists and operational departments to ensure a seamless experience throughout buyer's journey with Bonhams.
Success in this role requires strong organizational skills, attention to detail, sound judgment, and a commitment to delivering outstanding service. The successful candidate will enjoy working collaboratively, solving problems, and building trusted relationships with clients while contributing to the success of the wider team.
Key Tasks and Responsibilities
Serve as a primary point of contact for client inquiries via phone, email, and in person, delivering professional and timely support
Manage front-of-house operations, ensuring visitors are welcomed and directed appropriately
Support auction administration, including bidder registration, bid entry, account maintenance, and sale-related inquiries
Process payments and cashiering transactions accurately in accordance with company procedures
Maintain client records and documentation, ensuring compliance with KYC and internal policies
Coordinate with Operations, Shipping, Finance, and Specialist departments to resolve client inquiries and facilitate successful post-sale outcomes
Provide shipping and collection guidance to clients and coordinate post-sale logistics as required
Handle client escalations and complex service issues, ensuring timely resolution and clear communication
Monitor shared inboxes and call queues, maintaining service standards and response times
Support property drop-offs, collections, auction previews, and special events as required
Assist with onboarding and training of new team members, including the maintenance of training materials and process documentation Process incoming mail, deliveries, and general administrative tasks
Contribute to continuous improvement initiatives and support departmental projects as required
Maintain awareness of auction schedules, company policies, and operational procedures to provide accurate information to clients
Assist with auction previews, events, and offsite sales as required, including evening and weekend work and occasional travel to support business operations and deliver an exceptional client experience
In addition to the tasks and responsibilities listed, you may be required to perform other duties as assigned by your manager.
Key Skills and Attributes
Bachelor's degree with 2 years of relevant client-facing work experience
Comfortable working in a fast-paced environment with multiple competing deadlines
Great attention to detail
Consistent and proactive communication with clients and internal departments
Excellent demonstration of first-class customer service skills and experience dealing with a diverse range of people
Possess an interest and thorough knowledge of art history and art market
Proficiency in Microsoft and Outlook programs and database software
Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends
Addition Desired Qualities
Possess a genuine interest and thorough knowledge of art history and art market
Foreign language(s) a plus Fluency in Mandarin is preferred
What We Offer In addition to an active and progressive work environment, Bonhams offers a competitive benefits package to encourage work/life balance, including:
Excellent medical, dental and vision insurance - HMO, EPO, PPO with FSA and HSA
20 days paid time off (PTO)
12 paid holidays and holiday break from Christmas to New Years Day
16 weeks fully paid parental leave (after one year) and flexible work arrangements
401(k) retirement plan with company contribution
Life insurance with AD & D
Short- and long-term disability
Tuition reimbursement
Commuter benefits (transit and parking)
Employee assistance program (EAP)
Professional development: free online training and expansive content library
Employee resource groups: social club, diversity committee, mentorship program
Sponsored socials: annual staff art exhibition, annual summer and holiday parties, monthly birthday treats, weekly breakfast
Bonhams participates in E-Verify. Applicants whobest match the position needs will be contacted.
$22.00 hourly