Client Service Specialist - Inside Sales

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range:

$49,700.00 - $81,650.00

The Client Services Specialist is responsible for achieving best-in-class customer experience for our key Cell and Gene Therapy accounts. This position is based in Minneapolis, and will work in a team sales setting, supporting the Business Development team and field-based Sales Specialists as a key commercial operations input enabling critical product and services delivery to exceed customer expectations.

Key Responsibilities:

• Work in team to support and meet assigned territory goals.
• Proactively plan and anticipate customer needs and requirements by collecting and reviewing forecasts to ensure set expectations and goals are consistently met. Take ownership of requests and follow through with requests to completion by collaborating with Field Sales, Customer Service, Technical Service, Product Management, Operations, etc. when appropriate.
• Lead operational alignment calls with Key Accounts. Participate in joint steering team meetings, business reviews, and other customer-facing activities.
• Prepare sales quotes for bulk, GMP, Cell and Gene Therapy reagents, custom orders and other high-value and high-need business opportunities as assigned.
• Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Work in partnership with regional sales teams across all Bio-Techne divisions to deliver superior service.
• Manage all aspects of order cycle as necessary to ensure customer satisfaction.
• Effectively manage work situations of high degree of complexity, which could impact company image and/or sales dollars and costs.
• Triage inbound key-customer inquiries and respond or route such requests in an efficient manner.
• Document communications using CRM and other relevant corporate systems following established best practices.
• Establish and adhere to high ethical and performance standards.
• Perform additional duties as assigned.

Job Qualifications

Education and Experience:

• Requires a Bachelor’s Degree in related field or equivalent experience in a related field and up to 2 years of relevant experience

Knowledge, Skills, and Abilities

• Advanced, functional knowledge about Bio-Techne Reagents and consumable products with emphasis on reagents to support CGT and Regenerative medicine workflows (antibodies, recombinant proteins, small molecules, immunoassays, and cell culture reagents) and their uses, competitor(s) and their product(s), and the marketplace, as well as the ability to develop in-depth knowledge about customer workflows.
• A passion for the product(s) and company and a deep empathy for the customer and their needs, with the ability to combine and integrate various information into opportunities and strategies.
• Proven ability to work collaboratively in a team selling environment.
• Excellent interpersonal relationship skills, leadership, and decisiveness to solicit key ideas and information and obtain alignment, as well as the confidence to make decisions.
• Ability to work independently to gain assistance from many in the organization in order to make the necessary decisions to drive projects and requirements.
• Proficient in planning, organization, problem solving, and multi-tasking to carry out essential functions in a timely, efficient manner.
• Outstanding oral and written communication and presentation skills allowing the ability to communicate professionally across all layers of the organization as well as customers’ and prospects’ organizations.
• Proficient in the use of computer applications and software that allow for analysis and presentation of data as well as productivity (i.e. Microsoft Office, Salesforce.com), as well as ability to become proficient in proprietary databases and ERP solutions (Microsoft AX)
• Ability to handle sensitive and proprietary information with discretion and confidentiality.
• Skills in problem solving and critical thinking, including the ability to identify and appropriately evaluate an alternative course of action.