Client Service Specialist II (Bilingual Preferred)

SUMMARY:

Provides community development guidance and case management for clients in assigned counties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following:

• Serves as a case management specialist/social worker with a client population.
• Monitors, evaluates, and maintains community service network in ALPI service areas.
• Determines client eligibility for available services.
• Guides clients in the completion of applications and the collection of information necessary to verify qualification for services.
• Provides information to the public on the availability of programs and activities.
• Works with other community based organizations and entities in providing referral services and in the establishment of partnerships. Also assists in promoting proper outcomes of case management clients.
• Coordinates with field staff from other departments in assigned counties in order to share ways of improving services to the community.
• Collects and documents all developed resources and submits for data input.
• Enters client information into appropriate database(s) and updates said database(s) with service information, case notes, etc., as required by policy and/or practice.
• Prepares purchase requisitions and/or voucher/check requests for payment of eligible services and expenses.
• Maintains a weekly log of obligated expenditures per network site.
• Maintains documentation of contacts at each network site.
• Collects documents depicting the mission, operations, and purposes of various group and organizational partnerships.
• Maintains an allocated budget for Polk County from Director for expenditure.
• Responds to needs of network sites relative to the delivery of department services.
• Provides training to network sites within each county for an efficient delivery of services to clients.
• Establishes and maintains an information referral system in order to provide clients services that are currently available within the community.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None