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Client Service Specialist / Account Manager (Clinical Laboratory)

ANALYZE PATHOLOGY Inc

DEERFIELD BEACH, FL

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JOB DETAILS
SKILLS
Analysis Skills, Billing, Clinical Laboratory, Communication Skills, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Detail Oriented, Electronic Medical Records, Health Insurance, Infectious Diseases, Insurance, Maintain Compliance, Medical Office, Medical Record System, Onboarding, Organizational Skills, Performance Analysis, Polymerase Chain Reaction (PCR), Problem Solving Skills, Regulatory Requirements, Resolve Customer Issues, Sales Management, Sample/Specimen Processing, Specimens/Samples, Team Player
LOCATION
DEERFIELD BEACH, FL
POSTED
30 days ago
Benefits:
  • 401(k)
  • Employee discounts
  • Health insurance
  • Paid time off

Job description:


Position Overview


We are seeking a Client Service Specialist / Account Manager with proven experience in a clinical laboratory environment. This role is responsible for managing client relationships, supporting day-to-day operations, and ensuring a high level of service for our physician partners. Prior account management or client service experience in a Clinical Laboratory setting is REQUIRED.


Key Responsibilities


  • Serve as the primary point of contact for physician offices and clients
  • Manage and grow existing accounts while ensuring client satisfaction
  • Coordinate with internal teams (lab, billing, pre-analytical) to resolve issues quickly
  • Support onboarding of new clients, including setup and training
  • Monitor account performance and identify opportunities for improvement
  • Assist with test menu inquiries (e.g., PCR, STI, UTI, Pap, etc.)
  • Ensure compliance with laboratory processes and regulatory requirements
Qualifications


  • Required: 2+ years of proven experience working in a clinical laboratory
  • Strong understanding of lab workflows, specimen handling, and client needs
  • Experience managing physician office relationships
  • Excellent communication and problem-solving skills
  • Ability to manage multiple accounts in a fast-paced environment
  • Familiarity with LIS, EMR/EHR systems, and basic reporting tools
  • Highly organized, detail-oriented, and proactive
Preferred


  • Experience with women’s health, infectious disease, or molecular testing
  • Knowledge of billing processes and insurance workflows
What We Offer


  • Competitive salary and comprehensive benefits package
  • Growth opportunities within a fast-growing diagnostic laboratory organization
  • Collaborative and supportive team environment
Work Location: In person



About the Company

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ANALYZE PATHOLOGY Inc