Client Service Representative

Position Summary

The Client Service Representative coordinates general business activities and the needs of Amanda Studios clients through courteous and timely service.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Answering the phones, timely booking of appointments, and calling to confirm appointments
• Maintaining pleasant demeanor and commitment to customer service
• Serving as first point of contact for clients thus setting the tone of the experience
• Providing directions from any major artery within the city; obtaining directions through use of mapping technology as needed
• Remaining current on product offerings and staff member pricing and the time needed to conduct certain services
• Redirecting client challenges to management as needed

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or GED (Two years college or equivalent work experience preferred)
• Three years of related experience or relevant coursework
• Positive, enthusiastic personality
• Good oral and written communication skills

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.