Client Service Representative

Randall Rubeis - Farmers Insurance Agency in Magnolia, Texas is seeking a Full-Time Client Service Representative to join our dynamic team. If you're a motivated individual who thrives in a fast-paced environment, enjoys building meaningful relationships, and has a passion for providing exceptional customer service, this could be the perfect opportunity for you!

Were looking for someone who is proactive, eager to learn, and excited to grow within a new industry. Whether you're transitioning from a different career or building upon your existing experience, youll gain valuable knowledge and hands-on training. Plus, we offer plenty of opportunities for growth and advancement within the agency.

If you're ready to take your career to the next level and work in a rewarding, customer-focused environment, we encourage you to apply today!

Salary Range: $40000.00 - $60000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Client Engagement:

Serve as the primary point of contact for clients, ensuring prompt, professional, and efficient assistance, while fostering positive and lasting relationships.

Policy Management:

Process and manage policy changes, updates, and renewals, ensuring clients are informed of necessary adjustments and maintaining up-to-date records.

Answer Inquiries:

Respond to client inquiries regarding insurance coverage, claims, billing, and policy details, offering clear and accurate information tailored to their needs.

Problem Resolution:

Investigate client concerns, resolve issues promptly, and provide timely, accurate solutions that meet client expectations, ensuring a seamless experience.

Documentation:

Maintain comprehensive and accurate client records in our systems, ensuring all interactions, updates, and policy changes are properly documented for reference and compliance.

Please complete the assessment in order to be considered for this position.

Requirements:

• Property & Casualty Insurance License is required.
• Customer Service Skills: Strong interpersonal skills with a friendly, approachable demeanor to engage with clients effectively.
• Communication Abilities: Excellent verbal and written communication skills to ensure clear and professional interactions with clients.
• Attention to Detail: High level of accuracy and focus when handling client information to ensure precise and reliable service.
• Organizational Skills: Effective time management and organizational abilities to manage multiple tasks and priorities.
• Team Player: Must be able to work collaboratively in a team-oriented environment, contributing to a positive and productive atmosphere.