Client Service Representative

Temp-to-Hire Client Services Rep opportunity!

Schedule:

Monday & Tuesday: 11:00am – 8:00pm
Wednesday & Thursday: 9:00am – 6:00pm
Friday: 9:30am – 4:00pm

Job Duties:

• Ensure all appointments are entered correctly into the EHR system.
• Check-in clients and notify the proper provider via phone and IM in a timely matter.
• Check-out clients by adding the appointment in the proper provider schedule along with any other services the provider may request.
• Complete verification of benefits for all clients prior to rendering of services.
• Email all information to the proper provider and/or staff member of any changes in insurance coverage and update profile on our EHR system.
• Monitor schedule for scheduling errors, such as but not limited to, incorrect provider, multiple services same day, and insurance restrictions which may apply.
• Assure accurate client insurance information and attach all supportive documentation into the patient dashboard in the EHR system. Verify and update insurance information as warranted.
• Create a patient dashboard and assure all patient information is accurate. Enter all relevant client information into the EHR System.
• Create, maintain, and update all logs, including (but not limited to) Open Admission Log, Referral Log, and Individual Cash Receipts Log.
• Maintain a high level of customer service and professionalism both in dealing with the public and within the organization.
• Properly navigate received telephone calls to the appropriate staff member.
• Distribute any incoming fax, mail, and any other delivered packages to the appropriate staff member on a timely matter.
• Assist in opening and closing of Agency when appropriate.

Requirements:

• Bilingual preferred
• High school diploma or equivalent plus one (1) year office experience in healthcare field or Medical Secretary/Medical Billing certificate required
• Excellent communication skills required
• MS Office experience

Gage is a trusted professional recruiting firm with over 40 years of experience, connecting top talent with career opportunities in multiple sectors. With a people-first approach, Gage empowers and connects employers and candidates across multiple industries, including finance, accounting, administrative, manufacturing, skilled trades, and more. Gage specializes in direct-hire skilled and professional placements, as well as contract jobs, internships and temporary roles with local, national and global employers. Gage is an equal opportunity employer headquartered in Reading, Pennsylvania.

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