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Client Service Representative

GoodVets

Nashville, TN

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JOB DETAILS
SALARY
$17–$21 Per Hour
SKILLS
Administrative Skills, Billing, Calendar Management, Communication Skills, Customer Experience, Customer Support/Service, Hospital, Housekeeping/Cleaning, Interpersonal Skills, Medicine, Microsoft Windows Operating System, Multitasking, Organizational Skills, Practice Management Software, Systems Administration/Management, Telephone Skills, Telephone Triage, Veterinary Medicine
LOCATION
Nashville, TN
POSTED
8 days ago
Who We Are:

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams-and unparalleled service for today's pet parents.

The Opportunity:

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You'll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure every interaction reflects our values of warmth, professionalism, and empathy.

This is more than a front-desk role-it's a critical position that shapes the client experience and supports the success of the hospital as a whole.

What You'll Do:
  • Deliver elevated customer service with warmth, empathy, and professionalism
  • Greet clients and manage the check-in/check-out process with efficiency and care
  • Answer and triage phone calls using a multi-line system
  • Schedule appointments, procedures, and follow-ups in coordination with the clinical team
  • Process payments and ensure accurate invoicing
  • Monitor the flow of patients and clients throughout the day
  • Maintain a clean and organized reception and lobby area
  • Communicate effectively with doctors, technicians, and managers to ensure smooth operations
  • Assist emotionally stressed clients with compassion and clarity
  • Support occasional light administrative and cleaning duties as needed
Our Client Service Representatives Have:
  • Availability to work evenings and weekends
  • Previous veterinary or medical front-desk experience (preferred, not required)
  • Strong communication and interpersonal skills
  • Comfort working in a fast-paced environment with multiple priorities
  • Familiarity with Windows-based systems and practice management software (or a willingness to learn)
  • A positive, team-first attitude and a passion for creating a welcoming environment
What We Offer:
  • Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well-plus flexible spending options and disability coverage
  • 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
  • Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
  • Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
  • A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other's wins-big and small


Ready to take the next step in your career?

At GoodVets, you're not just a CSR-you're a vital part of redefining the veterinary experience.

Apply today and let's build something exceptional-together.

Compensation Range

$17-$21 USD

About the Company

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GoodVets