Client Service Representative

Key Responsibilities

• Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, scheduling appointments, and providing exceptional customer service.
• Perform client check-in and check-out, including collecting patient information, processing payments, and maintaining accurate medical records and documentation.
• Ensure seamless communication between the front and back of the hospital by coordinating information between clients, veterinarians, and support staff.
• Provide clear and compassionate client education regarding treatment plans, estimates, discharge instructions, and follow-up care.
• Coordinate patient flow, appointment scheduling, and daily workflow to support efficient hospital operations and continuity of patient care.
• Communicate client concerns, patient updates, and scheduling changes promptly to the appropriate medical team members while supporting a collaborative work environment.
• Support a variable caseload and adapt to changing hospital needs while maintaining professionalism, organization, and a high standard of client service.

About You

• Strong customer service experience with excellent communication skills; prior veterinary medicine experience is preferred but not required.
• Eager to learn, grow, and develop new skills in a fast-paced veterinary environment.
• A collaborative team player who is always willing to jump in, support colleagues, and contribute wherever needed.

Benefits

• Shared impact bonus resulting from hospital profitability
• 50% discounts on care for all teammate pets *exclusions apply + free clinical exams
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs 
• 401(k) with 100% company match up to 4%
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball.
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams

Why Join Hercules?.

• Enjoy a fun, positive workplace culture. We believe in working hard while having fun—our team enjoys joking and laughing together, celebrating wins, and bonding over regular snack and coffee runs.
• Every day is different. If you thrive in a fast-paced environment, you'll love the variety our hospital offers. No two days are the same, providing opportunities to learn, grow, and stay engaged.
• Work alongside a motivated team. Our hospital is made up of passionate, driven professionals who are committed to supporting one another and delivering outstanding care to our patients and clients.
• AAHA-accredited hospital. Be part of a team that upholds the highest standards of veterinary medicine and is committed to continuous improvement and quality patient care.
• Grow your career in a collaborative environment. Whether you're building your skills or expanding your experience, Hercules offers a supportive workplace where teamwork, communication, and professional development are valued.

If you’re ready to join a supportive team where your role truly makes a difference, we’d love to hear from you.