Client Service Representative - General Practice / Urgent Care

Description:
We know that an exceptional client experience begins the moment a pet and their family walk through our doors. Pieper Veterinary is seeking a dedicated Veterinary Client Service Representative to join our outstanding team at our Pieper Berlin Street location in Middletown, CT. This exciting location will offer both General Practice and Urgent Care services, providing comprehensive care to the community's pets.

As the first point of contact for our clients, you will play a vital role in creating a welcoming, supportive, and compassionate experience for pets and their families. Whether assisting with routine wellness visits or helping pet owners during unexpected urgent care situations, your ability to remain calm, organized, and empathetic will make a meaningful difference. If you are a detail-oriented professional with a passion for helping people and animals, this is a unique opportunity to be part of something special from the very beginning.

Our vision is simple: to make our community—and the animals and people within it—happier, healthier, and better supported through exceptional veterinary care.

What to Expect:

• Environment of Collaboration: With the support of the technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.
• Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.
• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your career goals!

About You:
We strongly believe that veterinary medicine is a team sport, and we're looking for someone who shares that mindset. Success in this role requires strong communication skills, a collaborative spirit, and the ability to build positive relationships with both clients and colleagues. In our fast-paced environment, clear and compassionate communication is essential to providing exceptional care and service.

We are seeking a Client Service Representative with experience managing a multi-line phone system, scheduling appointments, and serving as a liaison between clients and our medical team. The ideal candidate is organized, adaptable, and able to remain calm and professional during emotional or stressful situations. Comfort handling pets on a leash or in a carrier is also important.

This position offers a unique opportunity to support both our General Practice and Urgent Care services. Approximately half of each shift will be spent at the General Practice reception desk, where you will schedule appointments for both General Practice and Urgent Care, answer client calls, and assist with the checkout process. The remainder of the shift will be dedicated to Urgent Care reception responsibilities, including answering phones, scheduling urgent care appointments, welcoming, and checking in walk-in clients, and assisting with client checkout.

Experience with EzyVet is a plus but not required. We value the ideas and contributions of every team member and foster a culture where collaboration, initiative, and open communication are encouraged.

Your voice matters here, and your input can help shape the experience we provide to our clients, patients, and team.

Anticipated Schedule:
This is a full-time position:
5 days a week / 2pm-10pm
Weekend and holidays are required.

Compensation:
$18.75-$21.75 an hour depending on experience.

What’s in it for you?

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Career Growth & Training Opportunities
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with a strong employer match
• Employee pet care discount
• Annual uniform allowance

We know it’s not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!

Requirements:

• Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients, and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.
• Must be 18 years or older to apply.

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