Client Service Representative - Chemaid Client Services

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

Title: Client Services Representative (CSR)

Reports to: Senior Manager Client Services

Department: Client Services - Exempt

Supervises: N/A

Position Summary

The Client Services Representative is responsible for end-to-end management of assigned customer accounts, including both external customer relationships and internal cross functional coordination. This role ensures customer requirements are met by aligning demand, forecasting, capacity, inventory, and new product introductions across the organization. The position also owns performance measurement and reporting, tracking both Kolmar and customer KPIs-such as attainment, OTIF, inventory levels, excess/ obsolete materials disposition, BOM integrity and sales tracking-on a monthly basis.

Responsibilities:

• Prepare and lead weekly Open Order Review reports and discussions with customers.
• Enter purchase orders into the ERP system and communicate order details and change requests to Planning partners.
• Confirm production timelines with customers and follow established procedures for order cancellations and push-out requests.
• Support day-to-day customer requests in coordination with Supply Chain and other internal partners.
• Communicate critical customer information-such as launch dates and special requirements-to cross-functional teams (R&D, Operations, Planning, QA, Technical Services).
• Deliver customer-focused solutions aligned with customer objectives and promptly escalate issues as needed.
• Manage inventory targets and coordinate the resolution, disposition, and mitigation of excess or aging inventory.
• Partner with Finance to develop, maintain, and update customer cost sheets.
• Build and maintain strong, professional relationships with customer contacts to foster trust, transparency, and collaboration.
• Prepare and present executive-level customer updates and materials for CS&OP meetings.
• Perform additional duties and special projects as assigned by the immediate supervisor.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain or a related field, or equivalent experience preferred.
• 3-5 years of experience in a commercial, customer service, or account management role.
• Strong interpersonal and leadership capabilities.
• Excellent written and verbal communication skills.
• Proficiency with manufacturing and supply chain information systems.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proven problem-solving and conflict management skills.
• Working knowledge of MRP/ERP systems.
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Ability to work independently with minimal supervision.

Competitive Benefits Package

We offer a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees. Benefits include, but are not limited to:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability Coverage
• Life Insurance
• Paid Vacation Time
• Paid Sick Leave
• Paid Holidays
• Performance-Based Annual Bonus

Eligibility and benefit offerings may vary based on employment status and company policy.

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.