Client Service Representative

Daley and Associates

Boston, MA

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JOB DETAILS

SALARY

$20–$21 Per Hour

SKILLS

Analysis Skills, Communication Skills, Consulting, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Financial Services, Financial Transactions, Maintenance Services, Microsoft Office, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Quality Metrics, Record Keeping, Resolve Customer Issues, Sales Prospecting, Telephone Skills, Time Management

LOCATION

Boston, MA

POSTED

30+ days ago

Client Service Representative
We are currently seeking candidates for a Client Service Representative opportunity with a well-established financial services organization located in Boston, MA. The Client Service Representative will be responsible for supporting company clients by handling inbound inquiries, processing account-related transactions, and resolving routine service requests in a fast-paced service center environment. This is an entry-level role ideal for candidates interested in building a long-term career within financial services.

This is a 3–6-month contract-to-hire position paying $20-$21/hour. This role is fully onsite five days a week in Boston, MA.

Responsibilities:
• Respond to inbound phone calls from existing and prospective clients regarding products, services, and account information.
• Process routine and complex financial and non-financial transactions in accordance with established procedures and quality standards.
• Address basic account questions and initiate research or escalation for more complex issues.
• Communicate with clients and partners via phone and email to verify information, clarify requests, and provide documentation as needed.
• Accurately document client interactions and maintain proper call records.
• Partner with internal departments to resolve issues and ensure timely follow-up.
• Provide additional support and take on ad hoc responsibilities as requested by management.

Qualifications:
• Associate’s degree or equivalent professional experience.
• Customer service experience preferred; open to recent graduates.
• Strong verbal communication and analytical skills.
• High attention to detail with strong organizational skills.
• General working knowledge of Microsoft Office applications.
• Interest in financial services is a plus but not required.
• Professionalism, punctuality, flexibility, and coachability are critical for success.

For immediate consideration, interested and qualified candidates should send their resume to Jackson at jnichols@daleyaa.com.

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About the Company

Daley and Associates

Daley And Associates, LLC (“DAA”) is a boutique search, executive, and contract staffing firm located in Boston, MA. We specialize in the placement of Accounting, Finance, Information Technology, Legal, Administrative, and Life Sciences professionals at all levels. The firm was founded in 2005 by distinguished executives with over 30+ years of staffing agency experience with the mission to create a different kind of recruiting firm, one that provides a very hands-on, consultative approach to the clients they serve.

Daley And Associates works with some of the most prominent businesses in the greater Boston area. Our clients range from promising start-ups to Fortune 100 companies.

COMPANY SIZE

20 to 49 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2005

WEBSITE

http://daleyaa.com/