Client Service Officer I

Position Summary

The Client Service Officer I provides Wealth Advisors, Trust Officers, Portfolio Managers, and other Wealth staff along with their clients, outstanding and responsive support for all issues. Conducts client onboarding and manages the day-to-day, ongoing service of client relationships.

The position is responsible for maintaining the highest quality service to clients, prospects, as well as internal partners, ensuring the accuracy of client account administrative activities and developing collaborative relationships with clients

Responsibilities:

Client Service: Accurate and timely processing of new account openings, trust distributions, account transfers, account maintenance (i.e., address and beneficiary changes), client gift requests and money movement transactions (deposits & withdrawals). Also, promptly field questions from clients and internal team members as well as provide proactive communication and information as appropriate.

On-Boarding: Responsible for entire process of opening new accounts, which includes preparing Know Your Client (KYC) documentation, drafting comprehensive client on-boarding documents (both internal and third-party custodian), submitting to custodians and ensuring account(s) are opened correctly and are fully funded, completing asset collection, and performing cost basis verification.

CRM Data Maintenance: Enter and maintain all client data in the CRM, ensuring accuracy and consistency.

Administrative/Compliance: Including, but not limited to, completing Initial and Annual Admin Reviews, responding to Wealth Compliance and Audit requests, scanning, and filing of client correspondence and paperwork, answering phones, and processing incoming and outgoing mail.

Projects: Participate in projects and/or initiatives as assigned, with the intent of continual improvement in processes, client experience, efficiency, etc.

Portfolio Management System Data Maintenance: Set-up and maintain new accounts, households, reporting groups and billing for 3 rd party custodian accounts.

Qualifications:

• Bachelor's degree in finance/business or equivalent work experience
• 2-5 years of experience in Client Service in wealth management, financial services or a similar industry preferred.
• Previous experience with Fidelity Investments and/or Charles Schwab or similar brokerage custodian preferred.
• Proficient in Microsoft® Office.
• Excellent verbal and written communication skills.
• Detail oriented with strong organizational skills.
• Must have exceptional critical thinking skills.
• Must be an independent thinker who can exercise discretion in performance of duties and who has ability to make decisions independently.
• Demonstrated integrity and ability to maintain confidentiality

• Previous experience using a Client Relationship Management ("CRM") system, like Salesforce, a plus.
• Previous experience working with SEI Trust platforms or similar a plus.
• Previous experience working with and servicing trust accounts a plus.
• Previous experience using a Portfolio Management System ("PMS"), like Tamarac, a plus