Client Service Manager (Professional Revenue Cycle)

Cedars-Sinai Medical Center

Los Angeles, CA

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JOB DETAILS

SALARY

$98,321.60–$172,057.60 Per Hour

SKILLS

Accounts Receivable, Accounts Receivable Management, Analysis Skills, Billing, Biomedical Research, Business Development, Business Operations, Cardiology, Charge Capture, Communication Skills, Credit and Collections, Current Procedural Terminology (CPT), Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Direct Email, Documentation, Economics, Electronic Medical Records, Epic Systems, Facebook, Federal Laws and Regulations, Finance, Financial Trend Analysis, Frequently Asked Questions (FAQ), Healthcare, High School Diploma, Hospital, Hospital Administration, ICD-10, Identify Issues, Infectious Diseases, Licensed Practical Nurse/Licensed Vocational Nurse, LinkedIn, Medical Assistance, Neurology, News Reporting, Nursing, Onboarding, Operational Support, Operations Management, People Management, Performance Metrics, Performance Reviews, Problem Solving Skills, Progress Reports, Reimbursement, Resolve Customer Issues, Revenue Management, Sales, Short Messaging Service (SMS), Sports, State Laws and Regulations, Strategic Planning, Systems Administration/Management, Time Management, Trend Analysis, User Interface/Experience (UI/UX), Vaccination

LOCATION

Los Angeles, CA

POSTED

30+ days ago

Client Service Manager (Professional Revenue Cycle) at CEDARS-SINAI

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Client Service Manager (Professional Revenue Cycle)

Job ID 14848 Location Los Angeles, California, United States Job Category Strategic Plan / Business Dev Date posted 05/07/2026

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Job Description

Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was tied for #1 in California in U.S. News & World Report's "Best Hospitals 2024-25" rankings, and it's all thanks to our team of 14,000+ remarkable employees!

What you will be doing in this role:

The Revenue Cycle Client Services Manager oversees and manages client relationships with Physician Billing Services (PBS) in all areas of the Revenue Cycle. Coordinates responses to client concerns/issues effectively with the PBS Management team. Duties include:

Coordinates all on-boarding activities related to the revenue cycle for new providers including but not limited to: understanding of services to be provided, charge documents, EMR and Practice Management system set up, workflows for charge capture identified and documented, time of service collection process, and client expectations.
Has a good understanding of services provided by the client and how these services are accurately billed to payers.
Functions as the primary point of contact for the client to front-end revenue cycle issues and helps streamline business operations as they relate to the revenue cycle. Works collaboratively with coding/compliance departments to ensure providers are receiving appropriate training and feedback.
Works in close partnership with the operational management team and all PBS departments in order to be proactive in assuring successful charge entry, resolution of accounts receivable and patient satisfaction.
Guides and participates with appropriate PBS management team members in conducting "special projects" as requested by the client.
Participates in monthly management meetings to organize, coordinate and enhance service functions and provides monthly Client Activity Summaries and Progress Reports to Executive Management.
Maintains regular communications with Coding Department to monitor APCs and resolves subsequent coding issues.
Supports Operations as appropriate in calls or face-to-face meetings on behalf of clients to resolve reimbursement issues with difficult payers.
Handles in a professional and confidential manner all correspondence, documentation, and files Personnel Management. Responsible for managing personnel, including the preparation of employee performance reviews; job interviewing and hiring; determination of raises, promotions, transfers, and terminations.
Manages daily activities, including determining specific employee work assignments. Reviews employee activities for completeness, accuracy, and effectiveness, adjusting staff workload and/or monitoring staff productivity.
Counsel's employees regarding work, attendance, etc. as appropriate, and within departmental guidelines analyses reports on, and provides recommendations for billing, collection, and accounts receivable results, such as A/R aging, volumes and trends.
Recommends Epic system changes as appropriate, documents monthly trends for the key performance indicators of aging days, charges, revenue, denials trend and quality reviews. Includes analysis of these trends and action plans for resolution, as appropriate.
Understands trends and issues affecting collections for overall divisions as well as specific physicians; compiles research and reports for director and physicians accurately and timely.
Prepares and delivers oral and written presentations to PBS Director and client, keeps employees advised of client issues and concerns. Communicates in a clear, effective, and timely manner.
Attends monthly or quarterly meetings with Departmental Managers and Supervisors to discuss client progress. Works closely with other Supervisors and Managers to resolve issues identified during report analyses, and to decide upon future plans of action.
Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas*

Qualifications

Requirements:

A minimum of 5 years of hands on medical (physician) billing experience, with full understanding of all aspects for pro-fee revenue cycle including reimbursement and A/R management or the equivalent required.

A minimum of 5 years of experience and a working knowledge of CPT and ICD-10 coding, as well as State and Federal regulations and guidelines required.

High School Diploma or GED required. Bachelor's degree in healthcare, business management, finance, economics, hospital administration or a related major preferred.

Why work here?

In addition to offering outstanding benefits including paid time off and a 403(b)m we take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.

Req ID 14848 Working Title Client Service Manager (Professional Revenue Cycle) Department CSRC PB - Group 3 CSMCF Business Entity Cedars-Sinai Medical Center Job Category Strategic Plan / Business Dev Job Specialty Sales Overtime Status EXEMPT Primary Shift Day Shift Duration 8 hour Base Pay $98,321.60 - $172,057.60

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Diversity and Inclusion at Cedars-Sinai

We are caretakers and innovators committed to the pursuit of equitable healthcare. But health equity is not possible without representation. Our commitment to diversity goes beyond demographics or checking boxes. Our people must reflect the diverse identities, experiences and geographies of the communities and patients we serve - because that's what our patients, colleagues and communities deserve Quality Care and Research-For All, By All.

Our compensation philosophy

We offer a competitive compensation package for our employees. The base pay range shown generally applies to the greater Los Angeles area and may vary based on work location. Our range takes into account the wide range of factors that are considered in making compensation decisions, including knowledge/skills: relevant experience and training, education/certifications/licensure; and other business and organizational factors. The base pay range does not include any incentive payments that may be applicable to a role. Pay Transparency Non-Discrimination Provision (PDF) .

Cedars-Sinai is an Equal Employment Opportunity employer.

Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy.

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About the Company

Cedars-Sinai Medical Center

Cedars Sinai is one of the largest nonprofit academic medical centers in the United States, and it is the largest private academic medical center in the Western United States. The Cedars Sinai main campus, which encompasses nearly 24 acres, is located at the point where the cities of Los Angeles, Beverly Hills, and West Hollywood meet. Cedars Sinai has been recognized annually by U.S. News & World Report’s top 10 best hospitals in the U.S. The institution most recently placed No. 7 among a select group of 20 Honor Roll hospitals and ranked nationally in a dozen specialties. In addition, Cedars Sinai ranked No. 3 in California and No. 2 in the Los Angeles metro area.

Within Cedars Sinai, the Institute for Research on Health Aging conducts multi-disciplinary research that prioritizes the prevention of cardiovascular disease, neurocognitive disease, and cancer. Our focus is on translating new research discoveries into pragmatic interventions aimed at promoting healthy aging across diverse populations. Our approach involves human physiology, cohort, and clinical trial studies and our team includes established experts in population, clinical, translational, basic, and data science.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

WEBSITE

http://www.cedars-sinai.org

Client Service Manager (Professional Revenue Cycle)

Cedars-Sinai Medical Center

Los Angeles, CA

About the Company

Cedars-Sinai Medical Center

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