The Client Service Manager
is responsible for sourcing, screening, hiring, and retaining qualified healthcare professionals to meet organizational needs.
They develop relationships with clients, consumers, and referral sources to identify staffing requirements and business opportunities.
The role involves developing recruitment strategies, utilizing various sourcing methods, conducting interviews, reference checks, and negotiating employment terms.
They oversee the onboarding and ongoing management of direct care workers and field staff, addressing performance issues and fostering retention.
The manager maintains strong industry relationships, ensures compliance with regulations and policies, manages revenue cycles, and upholds confidentiality and quality standards.
They also support business development, stay informed on industry trends, and demonstrate professionalism, integrity, and a commitment to high service standards.