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Client Service Manager, Personal Lines

Gallagher

Trumansburg, New York

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JOB DETAILS
SKILLS
Auditing, Claims Management, Consulting, Customer Relations, Customer Service Management, Customer Support/Service, Customer/Client Research, Data Analysis, Ecosystems, Insurance, Maintain Compliance, Management Consulting, Mentoring, Microsoft Office, Multitasking, Needs Assessment, Process Development, Process Management, Property and Casualty Insurance, Regulatory Compliance, Resolve Customer Issues, Revenue Growth, Risk, Risk Management, Secondary School, Team Player, Time Management
LOCATION
Trumansburg, New York
POSTED
30 days ago
Introduction:
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
 
Overview:

At Gallagher, we’re looking for a Client Service Manager to join our Personal Lines team. In this role, you’ll work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You’ll help build strong relationships, solve challenges, and ensure every interaction both internally and externally adds value. This is your opportunity to grow your career while making a meaningful impact. 

How you'll make an impact:

You’ll play a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members, you’ll help ensure client needs are met and compliance standards are upheld. 

Here’s what you’ll do: 

  • Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions. 
  • Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.  
  • Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction. 
  • Help your team address client risk management needs through consultative conversations and personalized strategies. 
  • Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth. 
  • Conduct regular audits to ensure compliance with regulations and maintain high service standards. 
  • Maintain accurate and up-to-date client and policy data using Gallagher’s systems. 
  • Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. 
  • Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. 

 

#LI-JW1

About you:
  • Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience 
  • OR- 
  • High School degree/GED with a minimum 8+ years client service and/or claims management experience. 
  • A Property and Casualty Insurance License. 
  • Proficiency in Microsoft Office. 
  • A desire to build relationships and deliver results. 
  • Adaptability and resilience in managing shifting priorities. 
  • A collaborative mindset to work with teams across Gallagher. 

About the Company

G

Gallagher

Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.

Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Insurance
FOUNDED
1927
WEBSITE
https://www.ajg.com/