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Client Service Leader - Water & Wastewater Services

CDM Smith

Manchester, NH

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JOB DETAILS
SKILLS
Budget Management, Business Development, Business Growth, Business Practices, Chemical Engineering, Customer Support/Service, Develop and Maintain Customers, Environmental Chemistry, Environmental Engineering, Meet Sales Quota, Negotiation Skills, Onboarding, Professional Engineer, Proposal Development, Sales, Sales Tools, Strategic Planning, Technical Strategy, Training Program, Willing to Travel
LOCATION
Manchester, NH
POSTED
30+ days ago
Why CDM Smith?
Check out this video and find out why our team loves to work here!

Join Us! CDM Smith – where amazing career journeys unfold.

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

Job Description
CDM Smith has an exciting opportunity for an experienced Client Service Leader to lead client engagement and business development for municipal water services for multiple private, municipal and state agency clients in the greater New England market. CDM Smith has been providing services in the municipal infrastructure sector in New England for over 75 years. We have worked on some of the largest infrastructure projects for major clients throughout the region and are looking for someone who will help continue this tradition through both the management of existing client portfolios and the development of strategies to grow business with new clients.

As a member of this team, you will contribute to CDM Smith's mission by:

• Developing client engagement strategies and pursuit plans for new water, wastewater and environmental business in the New England region.

• Aligning CDM Smith’s firm-wide strategies with local business development activities.

• Being responsible of the overall financial performance of projects within a client portfolio.

• Being a highly visible advocate of CDM Smith through active participation in professional and industry organizations.

• Assembling and leading client and project teams to meet client needs and project requirements.

• Developing and managing proposal efforts and presentations.

• Implementing CDM Smith’s Sales Delivery Process and proactive use of CDM Smith’s sales tools.

• Negotiating critical issues with clients and potential teaming partners and subconsultants.

• Development of technical approaches and strategies.

• Assisting on individual projects and meeting billable hour targets.

• Meeting annual sales goals from both existing and new clients.

• Managing business development budgets and costs.

• Engaging in routine coordination with other area client service leaders and internal business units to meet business objectives.

• Following and implementing CDM Smith’s standardized business practices.

• Participating in CDM Smith’s training program to reinforce core competencies of the client service leader position and obtain requisite certifications within 6-months of onboarding.

• Adhering to CDM Smith’s Core Values.

Minimum Qualifications

• Bachelor's degree in Civil, Environmental or Chemical Engineering or related discipline.

• Professional engineering (PE) license.

• 12 years of related experience.

• Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.

• Equivalent additional directly related experience will be considered in lieu of a degree.

EEO Statement
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.

Agency Disclaimer
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.


About the Company

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CDM Smith