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Client Service Leader - Water & Wastewater Services

CDM Smith

Boston, MA

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JOB DETAILS
SKILLS
Background Investigation, Budget Management, Business Development, Business Growth, Business Practices, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Interpersonal Skills, Meet Sales Quota, Negotiation Skills, Onboarding, Organizational Skills, Professional Engineer, Proposal Development, Sales, Sales Tools, Statutory Laws, Strategic Planning, Technical Strategy, Time Management, Training Program, Water Resource Management, Willing to Travel
LOCATION
Boston, MA
POSTED
11 days ago
**Company Overview** Check out this video and find out why our team loves to work here! (https://www.cdmsmith.com/resources/videos/meet-cdm-smith) **Join Us! CDM Smith – where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Description** CDM Smith has an exciting opportunity for an experienced Client Service Leader to lead client engagement and business development for municipal water services for multiple private, municipal and state agency clients in the greater New England market. CDM Smith has been providing services in the municipal infrastructure sector in New England for over 75 years. We have worked on some of the largest infrastructure projects for major clients throughout the region and are looking for someone who will help continue this tradition through both the management of existing client portfolios and the development of strategies to grow business with new clients. As a member of this team, you will contribute to CDM Smith's mission by: • Developing client engagement strategies and pursuit plans for new water, wastewater and environmental business in the New England region. • Aligning CDM Smith’s firm-wide strategies with local business development activities. • Being responsible of the overall financial performance of projects within a client portfolio. • Being a highly visible advocate of CDM Smith through active participation in professional and industry organizations. • Assembling and leading client and project teams to meet client needs and project requirements. • Developing and managing proposal efforts and presentations. • Implementing CDM Smith’s Sales Delivery Process and proactive use of CDM Smith’s sales tools. • Negotiating critical issues with clients and potential teaming partners and subconsultants. • Development of technical approaches and strategies. • Assisting on individual projects and meeting billable hour targets. • Meeting annual sales goals from both existing and new clients. • Managing business development budgets and costs. • Engaging in routine coordination with other area client service leaders and internal business units to meet business objectives. • Following and implementing CDM Smith’s standardized business practices. • Participating in CDM Smith’s training program to reinforce core competencies of the client service leader position and obtain requisite certifications within 6-months of onboarding. • Adhering to CDM Smith’s Core Values. **Qualifications** • Bachelor's degree. • 15 years of related experience. • Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. • Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications** • 10 years of experience with municipal water or wastewater projects since obtaining Bachelors degree. • Previous experience winning/managing. water/wastewater projects in the greater New England market (southeastern MA highly preferred). • Strong client relationships with water/wastewater clients in the New England water market. • Bachelors degree in an engineering discipline and/or Professional Engineer (P.E.) certification. • Strong interpersonal, time management, organization, and listening skills. \#LI-SE1 **Amount of Travel Required** 20% - 40% **EEO Statement** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith Inc. and its divisions and subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, physical or mental disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Background Check and Drug Testing Information** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Massachusetts Applicants** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Pay Range Min** USD $132,496.00 **Pay Range Max** USD $231,878.00 **Visa Sponsorship Available** No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position

About the Company

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CDM Smith