Find Jobs - NVA Jobs
Skip to content
Client Service Coordinator Central Baldwin Veterinary Hospital
Job Description
Position Summary
The Veterinary Receptionist serves as the first point of contact for clients and patients and plays a critical role in creating a welcoming, organized, and efficient hospital experience. This position supports hospital operations by coordinating appointments, managing client communications, maintaining medical record accuracy, and assisting the medical team with administrative needs.
Key Responsibilities
Client Service & Communication
Greet clients and patients warmly and professionally
Answer multi-line phone systems and respond to client inquiries
Schedule appointments efficiently based on hospital protocols
Provide clear information regarding services, estimates, and policies
Manage check-in and check-out processes
Support client education and reinforce discharge instructions
Scheduling & Workflow Support
Maintain appointment flow to support doctor and technician efficiency
Triage appointment urgency appropriately
Confirm appointments and manage reminders
Coordinate drop-offs, surgeries, and urgent visits
Medical Records & Documentation
Maintain accurate client and patient records
Enter and update patient information in practice management software
Process consent forms and treatment plans
Scan and file medical documents appropriately
Financial Responsibilities
Generate invoices and collect payments
Discuss estimates and payment expectations respectfully and clearly
Process refunds, deposits, and financing applications if applicable
Balance daily transactions as assigned
Team Support
Communicate effectively with doctors, technicians, and assistants
Assist with client flow during busy periods
Support hospital cleanliness in reception and lobby areas
Participate in team meetings and training
Qualifications
Required
High school diploma or equivalent
Customer service experience (1+ year preferred)
Strong communication and organizational skills
Comfort working in a fast-paced environment
Basic computer proficiency
Preferred
Veterinary or medical office experience
Experience with veterinary practice software (e.g., Avimark, Cornerstone, eVetPractice)
Knowledge of common veterinary terminology
Experience handling emotional or urgent client situations compassionately
Skills & Attributes
Successful candidates typically demonstrate:
Compassion for people and animals
Strong multitasking ability
Attention to detail
Reliability and professionalism
Confidence handling sensitive conversations
Team-oriented mindset
Physical Requirements
Ability to sit, stand, and walk for extended periods
Occasional lifting up to 25 lbs
Comfort working around animals of varying sizes and temperaments
Work Environment
This position operates in a veterinary hospital environment that may include:
Exposure to animals
Moderate noise levels
Occasional stressful or emotional situations
Fast-paced workflow with shifting priorities
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Apply now
This Job
Location:
Robertsdale, Alabama, United States
Share this job:
Share
Copyright 2026. All rights reserved. | Privacy policy