Client Service Consultant - Health & Wellness

Gallagher

Dallas, Texas

JOB DETAILS
SKILLS
Communication Skills, Community Support, Compensation and Benefits, Consulting, Customer Escalations, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Delivery Management, Dental Insurance, Develop and Maintain Customers, Diversity, Documentation, Embedded Systems, Employee Benefits, Equal Employment Opportunity (EEO), Fitness, Flexible Spending Accounts, Healthcare, Insurance, Leadership, Matching Gift Programs, Medical Conditions, Medical Genetics, Microsoft Office, Military, Operational Strategy, Organizational Skills, Performance Analysis, Problem Solving Skills, Process Development, Product Planning, Productivity Management, Psychiatry and Mental Health, Record Keeping, Regulatory Compliance, Revenue Growth, Service Delivery, Strategic Planning, Sustainability, Time Management, Training Program, Vision Plan
LOCATION
Dallas, Texas
POSTED
6 days ago
Introduction:
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
 
Overview:

In partnership with the Health & Wellness Producer, the Client Service Consultant (CSC) is responsible for ensuring the delivery of exceptional client service to Gallagher’s larger clients.  This role drives the execution of client service strategies, guiding the service team to effectively support client objectives and deliver consistent, high-quality outcomes.  You will serve as the central point of accountability for all aspects of client service delivery, coordinating across internal teams to ensure a seamless and proactive client experience.

 

This position champions branch initiatives and priorities while building strong client relationships and identifying opportunities to enhance service effectiveness and overall client satisfaction.  Working collaboratively with the broader service team, you will provide leadership, direction, and hands-on support for service-related activities to ensure successful execution. The role plays a critical part in aligning service delivery with client strategy, driving operational excellence, and contributing to client retention and growth.

 

This is a hybrid role, based in our Dallas office three days per week, with some regional travel required.  

How you'll make an impact:

 

  • Support Producers in the development and execution of client strategies and service plans
  • Serve as a primary point of contact for client service needs; respond to inquiries and resolve issues in a timely manner
  • Coordinate internal resources (e.g., analytics, compliance, vendors, carriers) to deliver client solutions
  • Manage ongoing service deliverables including renewals, implementations, and plan changes
  • Prepare client communications, reports, presentations, and materials for meetings
  • Monitor and track service performance to ensure commitments are met and identify improvement opportunities
  • Maintain accurate client records and documentation in accordance with compliance standards
  • Identify opportunities to enhance client solutions and escalate potential risks or issues
  • Support client retention efforts and contribute to growth initiatives
  • Builds and maintains effective client relationships through proactive communication and responsiveness
  • Contributes to client satisfaction, retention, and revenue growth
  • Ensures consistent delivery of Gallagher’s service standards and value proposition
  • Resolves routine to moderately complex client service issues using established processes and sound judgment
  • Applies knowledge of benefits, products, and services to recommend solutions

 

About you:
  • Bachelor’s degree preferred
  • Life & Health license required
  • Deep employee benefits industry knowledge and experience is required
  • Minimum of 5+ years of client service experience
  • Knowledge of health & wellness plans, insurance products, and compliance requirements
  • Strong communication, organizational, and problem-solving skills
  • Proficiency in Microsoft Office; experience with BenAdmin systems a plus
  • Proficient in using technology as a tool to maximize productivity and quality

#LI-DK3

Compensation and benefits:

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one!
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

 

We value inclusion and diversity

Click Hereto review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

About the Company

G

Gallagher

Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.

Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Insurance
FOUNDED
1927
WEBSITE
https://www.ajg.com/