Client Service Associate - West Financial Services - Registered Investment Advisor (McLean, VA)

The Client Service Associate supports the Relationship Managers, Portfolio Managers, and Director of Client Services with a range of activities including the set-up and maintenance of client accounts; compilation and completion of client, custodian, and WFS paperwork; reconciling trades; review and maintenance of client transactions and activity; and execution of client and WFS tasks such as asset transfers, preparation of reports and general support of portfolio and investment strategies.

Position Accountabilities

Client Services:

• Serves as liaison between the client, West Financial Services, and the custodian.

• Provides support to Relationship and Portfolio Managers, senior management, and the Director of Client Services as it relates to client relationship building and maintenance.

• Tracks and processes ad hoc client requests, answers client questions and takes initiative to research and find a solution to problems and requests.

• Proactively communicates with clients to anticipate needs in an effort to ensure seamless client service and support to the relationship.

• Calculates and processes Required Minimum Distributions (RMDs), charitable contributions and estate distributions.

• Attends industry focused seminars and webinars.

• Serves as backup to the office administration department when needed, including assistance with phones.

• Seeks to provide ideas for client, employee and organizational process improvements as it relates to client service.

Account Administration:

• Works with the client to open and fund accounts, using electronic processes whenever possible; ensuring that all required documentation is received and processed without error.
• Accurately set-up/review accounts and relationships in portfolio reporting, rebalancing and Salesforce.
• Process client administrative requests; including, but not limited to, account updates or changes, distributions, deposits, transfers, etc. in an efficient and accurate manner, using electronic processes whenever possible.
• Reviews cost basis on new securities, coordinates updates with back office provider to ensure accuracy, and calculates cost basis as needed.
• Reconciles systems and researches cash / position / market value exceptions.
• Maintains and indexes client files in the document management system.

Reports Administration and Quarterly Invoicing:

• Prepares reports for presentation at client meetings.
• Participates in the quarterly billing cycle by running the statements, verifying the accuracy of the data, distributing the statements to the clients, and uploading the management fees to the custodian.
• Runs ad hoc reports as requested.

Organizational Relationship

This position reports to: Director of Client Services

Position Qualifications

Education & Experience

• A bachelor degree in business/finance is preferred.
• Experience in the finance or investment industry is preferred
• Strong experience with Microsoft products including Word, Excel and Outlook required.

Knowledge & Skills

• Contact involves a variety of internal and external contacts; and requires interpersonal skills to effectively deal with all types of people.
• A team player committed to providing excellent client service.
• Strong organization skills, accuracy and attention to detail is essential.
• Ability to manage multiple responsibilities and requests with competing deadlines in a fast-paced and high-performance work environment.
• Expertise with portfolio management software, specifically Envestnet Tamarac and Salesforce is highly desirable.

Salary and Benefits

• Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc.
• This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.
• General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.