Communication Skills, Computer-Based Training (CBT), Continuous Improvement, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Safety Training, Team Player, Writing Skills
OSCA, a division of Tang & Company which provides instructor-led and computer based safety training, has an excellent opportunity for a full-time Client Services Associate. The ideal candidate is enthusiastic, organized, detail-oriented, with a professional and respectful attitude, efficient and able to prioritize tasks.
Pay Rate: $18/hr
Essential Duties and Responsibilities
- Heavy customer interface by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Provide prompt, courteous service to all external and internal customers
- Assist with special projects as assigned
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer inquiries, comments and complaints and actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
The Client Service Associate will also possess strong customer service and problem-solving skills, technical knowledge or technical aptitude, strong listening and oral communication skills as well as team orientation organizational skills.
- IT knowledge and ability
- Excellent communication skills, verbal and written
- Attention to detail and accuracy
- Accountability
- Organizational Skills
- Motivated and results driven
- Strong interpersonal skills
- Commitment to continuous improvement
- Maintain a positive mental attitude and professional work ethic
- Confidentiality
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