Analysis Skills, Car Rentals, Communication Skills, Customer Relations, Customer Service Management, Customer Support/Service, Detail Oriented, Focus Groups, Hotel Management, Interpersonal Skills, Long-Term Care, Market Surveys, Microsoft Excel, Microsoft Office, Multitasking, Operations Management, Organizational Skills, Presentation/Verbal Skills, Sales Management, Team Player, Wireless Communications, Writing Skills
What We Need
Corpay is currently looking to hire a Client Service Account Manager within our Corpay Lodging line of business and is located in Wichita, KS. In this role, you will manage a portfolio of customers and be responsible for maximizing business opportunities, providing premium customer care, and building long-term, trusting business relationships. This position operates within a Customer Focus Group (CFG) whose purpose is to design, implement, and manage customized hotel lodging programs for customers engaged in a variety of business verticals. You will report directly to the Senior Operations Manager.
How We Work
As a Client Service Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:
- Assigned workspace in Wichita, KS
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Primary point of contact for all matters specific to assigned customers
- Overseeing all daily activities for assigned customers
- Expanding and building strong, long-term relationships with primary contacts, key stakeholders, and Senior Managers within each assigned customer
- Identifying and nurturing growth opportunities within each assigned customer and communicating those opportunities to a manager
- Identifying the customer's objectives and challenges concerning savings, average rate, business rules and controls, hotel coverage, process efficiency, and convenience, and visibility to data (reporting)
- Anticipating, developing, and proposing creative solutions to satisfy the objectives and challenges of assigned customers
- Identifying and resolving situations within assigned customers that could lead to attrition or inhibit growth
- Assisting with and participating in customer account reviews
- Conducting detailed customer surveys to uncover needs or issues
- Identifying and securing tax exemptions where applicable
- Providing constructive feedback to Corpay Lodging Management about customer issues and concerns
- Completing assigned monthly goals
- Performing other duties as assigned
Qualifications & Skills
- Preference will be given to candidates with experience with office experience or hotel front desk role
- 2-4 years customer service and/or account management experience
- Excellent verbal and written communication skills are required and presentation skills are preferred
- Superior interpersonal skills and the ability to communicate and interact with customer contacts at all levels
- Proactive mindset, ability to think strategically, identify and capitalize on opportunities
- Must possess strong organizational and analytical skills
- Proven experience with MS Office including strong Excel is required
- Strong ability to multi-task and be focused, detail-oriented, self-motivated
- Ability to work well in a team environment
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes