Client Relations Specialist

About Us:

Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.

Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!

Position Summary

We're looking for a professional, customer-focused Sales Support Coordinator to join our Pasadena, TX team. This position serves as an important link between our customers, Outside Sales team, and internal departments to ensure a smooth and responsive sales process.

The ideal candidate enjoys helping customers, thrives in a fast-paced environment, and takes pride in staying organized, following through on commitments, and delivering excellent service. This is an excellent opportunity for someone looking to build a career in customer support, inside sales, or industrial distribution.

What You'll Do

• Respond to customer inquiries by phone and email with professionalism and urgency.
• Partner with Outside Sales Representatives to prepare quotations, verify pricing, and provide product availability information.
• Process customer orders accurately and monitor them through completion.
• Assist customers with product selection, applications, and general product information.
• Follow up on quotations, order status, and customer requests to ensure a positive experience.
• Collaborate with warehouse, purchasing, and operations teams to coordinate order fulfillment and resolve issues.
• Maintain accurate customer records, pricing details, and order information within company systems.
• Research and resolve order discrepancies, shipping concerns, and billing questions.
• Continue building product knowledge to confidently support customers and the sales team.
• Contribute to a collaborative, customer-first environment that supports branch growth and operational success.

What We're Looking For

• High school diploma or GED required.
• Previous experience in customer service, administrative support, sales support, or an office environment is preferred.
• Exposure to industrial, hydraulic, mechanical, or technical products is a plus, but not required-we're happy to train the right person.
• Strong verbal and written communication skills.
• Organized with excellent attention to detail and the ability to manage multiple tasks.
• Comfortable learning new software and using business systems such as Microsoft Office; ERP or CRM experience is beneficial.
• Dependable, positive, and motivated to provide outstanding customer service.
• Eager to learn, grow professionally, and become a valuable member of the team.

Why Join Us?

You'll become part of a supportive team where your contributions make a direct impact on customer satisfaction and sales success. We offer hands-on training, opportunities to develop your skills, and the chance to build a long-term career in the industrial distribution industry.

Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.