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Client Relations Specialist III

Kelly Services

Vancouver, WA

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JOB DETAILS
SALARY
$28–$33 Per Hour
SKILLS
Analysis Skills, Artificial Intelligence (AI), Billing, Biotech and Pharmaceutical, Clinical Laboratory, Communication Skills, Conflict Resolution, Consulting, Corporate Policies, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Diversity, Documentation, Federal Government, Finance, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Providers, Human Resources, Laboratory, Laboratory Operations, Maintain Compliance, Medical Terminology, Mentoring, Multitasking, Onboarding, Operational Communications, Operational Improvement, Operational Strategy, Operations Processes, Organizational Skills, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Process Management, Record Keeping, Regulations, Relationship Management, Resolve Customer Issues, Sales Management, Service Delivery, Systems Administration/Management, Team Building, Team Lead/Manager, Team Player, Time Management, Work From Home, Writing Skills
LOCATION
Vancouver, WA
POSTED
1 day ago
**Kelly® Science & Clinical** is seeking a Client Relations Specialist III for a contract-to-hire or direct hire opportunity with a growing clinical laboratory organization in the Pacific Northwest. If you have a strong background in client relations, account support, and cross-functional coordination within healthcare or laboratory environments, and are ready to take the next step in your career, trust The Experts at Hiring Experts. + **Position type:** Contract-to-Hire (3-6 months) + **Position title:** Client Relations Specialist III + **Workplace:** Hybrid / Onsite Flexibility (Must be local to Pacific Northwest) + **Shift:** Full-time, Monday-Friday (Start time between 6:00am-8:00am PST) + **Pay Range:** $28-33/hour **Overview** The Client Relations Specialist III is a senior-level role responsible for managing client relationships, resolving complex issues, and supporting overall client satisfaction and retention. This position serves as a key liaison between clients and internal departments while also providing support for account management activities. This is a highly collaborative role that combines **client-facing communication, operational coordination, and process improvement** , making it ideal for someone who thrives in a fast-paced, evolving environment and can operate with a high degree of independence after onboarding. **Responsibilities** **Scope / Impact** + Serves as the primary point of contact for assigned client accounts + Builds and maintains strong relationships with clients including clinics, providers, and healthcare partners + Handles escalated client concerns, ensuring timely and professional resolution + Coordinates with internal teams (lab, operations, billing, IT, finance) to address client needs + Supports onboarding of new clients, including documentation, system setup, and training + Assists with account management activities such as client check-ins, reviews, and follow-ups + Participates in client meetings and provides operational updates as needed + Tracks and reports on performance metrics aligned with client expectations + Monitors client satisfaction and identifies opportunities for service improvements + Identifies process improvement opportunities to enhance efficiency and client experience + Leads or contributes to cross-functional projects and operational initiatives + Maintains accurate client records and communication history within CRM systems + Mentors junior staff and supports escalation handling + Ensures compliance with company policies, HIPAA regulations, and PHI handling requirements + Supports cross-departmental collaboration to ensure service deliverables are completed accurately and on time + Performs additional duties to support departmental and organizational objectives **Qualifications** **Required** + 3-5+ years of experience in client relations, customer success, account management, or similar roles + Experience managing escalated client situations and complex communications + Strong verbal and written communication skills, including client-facing interactions + Proven ability to manage multiple priorities in a fast-paced environment + Strong organizational skills and attention to detail **Preferred** + Experience in clinical laboratory, biotech, healthcare, or related environment + Familiarity with medical terminology and laboratory workflows + Experience participating in or supporting client-facing meetings or account reviews + CRM system experience and comfort working with reporting tools **Core Skills** + Relationship management and client retention + Cross-functional communication and collaboration + Process improvement and operational efficiency + Problem-solving and conflict resolution (including de-escalation) + Analytical thinking and reporting + Ability to work independently with minimal supervision **Education & Compliance** + Bachelor's degree preferred or equivalent experience + HIPAA / PHI handling experience required + CLIA/CAP familiarity preferred **Work Environment** + Must maintain a secure, HIPAA-compliant workspace if working remotely + Occasional onsite presence required for team collaboration or client needs **Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry - even if this position doesn't work out, you're still in our network. That means our team of expert Science & Clinical recruiters will have access to your profile, making your opportunities limitless.** As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Why Kelly ® Science & Clinical? Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world's most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals-it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) . Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

About the Company

K

Kelly Services

Finding great work for top talent. 

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.

Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.

 

COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
FOUNDED
1946
WEBSITE
https://www.mykelly.com/