Client Relations Representative

Job Summary: Client Relations Representatives are the front-line liaison between our company and its current and potential customers.

Full-time, on-site position, Monday through Friday | 8am - 4:30 | #LI-ONSITE

Please note that this role may appear under a similar title on some of our recruiting platforms.

Why Dimond Bros.?

• Great Benefits Package
  • Health, Dental, Vision, 401(k) matching, Paid time off, Life Insurance, Short-Term & Long-Term Insurance)
• Seasonal Half-Day Fridays
• Growth Opportunities
• Mission-Driven Work
• People-First Culture

Duties/Responsibilities:

• Answer phone and manage high volume inbound calls—warmly connecting clients to correct departments and/or carrier care centers
• Assist with walk-in clients
• Collaborate with team members and other departments to ensure high quality customer service
• Effectively solve customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior
• Take and upload payments