Client Relations Manager

With demand for reliable internet rising, Next Horizon Group is adding a Client Relations Manager to support our partner, AT&T Fiber, in Wilkes-Barre & Scranton. As a sales and marketing firm, we prioritize client-focused sales, helping our clients understand fiber benefits while building strong sales momentum.

As a Client Relations Manager, we will teach you everything about AT&T Fiber, from hyper-fast speeds to unlimited data and transparent pricing. Then, you'll go with our clients, listening to their internet needs and presenting a solution that works. This sales role requires the Client Relations Manager to handle the entire sales cycle, from first hello to signing.

Responsibilities of the Client Relations Manager

• Introduce clients to AT&T Fiber Internet by leading conversational sales interactions that highlight dependable speeds and strong home Wi-Fi.
• Help clients compare AT&T Fiber options by explaining plans in a simple way that supports confident sales decisions.
• Maintain steady sales momentum by answering questions and keeping conversations focused on client needs.
• Assist with closing sales by guiding clients through account setup and ensuring all details are handled smoothly.
• Build long-term sales opportunities by staying connected with clients and supporting ongoing service satisfaction.
• Take on leadership support tasks by helping fellow Client Relations stay aligned with daily sales priorities and goals.

Qualifications of a Client Relations Manager

• A high school diploma or equivalent is preferred.
• Passionate about management or sales is a plus; no prior experience needed.
• Maintain strong self‑motivation in a fast‑paced sales environment.
• Show readiness to advance into leadership roles as responsibilities expand.
• Keep client notes, follow‑ups, and field documentation accurate and compliant.