Client Portfolio Manager | Mercedes-Benz Arcadia

Overview

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!

JOIN OUR TEAM                 

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars.

Our Mercedes-Benz dealership in Arcadia is seeking Client Portfolio Manager. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by This position contributes to the success of Rusnak Automotive Group (the Company) by successfully achieving client retention & sales goals and objectives relevant to the components of the Company’s strategic plan.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

WHAT WE OFFER

• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (sports games, theme parks, etc.)
• Employee Referral Bonus Program

 *Compensation will be based on experience and skill level. 

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. 

Responsibilities

Consistently Meets or Exceeds Client Retention Objectives• Source clients by accessing Eleads/Automotive Mastermind System and evaluating potential opportunities of clients that could generate a trade-in sale.• Generate sales lead; make contact with clients that have the possibility to exchange their vehicles, assess their current needs, and provide appropriate recommendations.• Set appointment with trade-in clients for trade evaluation and assist clients with product knowledge to facilitate the customer’s selection of a replacement vehicle that best meets their need.• Identify and introduce the clients with interest in a vehicle to the Sales Consultant that is best able to assist him/her with a vehicle demonstration and finalization of the sales transaction.• Solicit dealership purchase of client’s vehicle if client has no interest in another vehicle.• Consult with the Finance department to explore possibility of presenting extended service contract coverage once illegibility has been verified and present clients with extended service contract options.• Follow up with clients after their visit to assess their experience, thank them and invite them back to the company for their next purchase.

Consistently Meets or Exceeds Sales Objectives• Develops, implements, monitors, and adjusts sales goals (financial and volumes) with sales management to achieve personal and Company sales objectives; reviews and analyzes actions at the end of each day, week, month, and year to determine how to plan more effectively in the future.• Consistently meets or exceeds the goal of satisfying the transportation needs of our Clients.• Proactively works with the Sales Manager, General Sales Manager, and/or General Manager to develop action plans to immediately correct performance in order to consistently meet and exceed sales goals; attends and actively participates in all sales meetings.• Sells, leases, delivers a pre-agreed upon monthly minimum amount of vehicles.• Promptly and professionally greets, and offers assistance or direction to, all Clients that enter the dealership showroom or sales lot.• Consistently assists each Client with selecting a vehicle by asking questions, listening carefully to their responses, and matching their expectations with our vehicles by fully explaining product performance, application, benefits, and optional equipment.• Offers test drives to all Clients; strictly follows Company policies and procedure regarding test drives; prior to test drive, obtains proper identification from Client.• Knows, understands, and strictly follows all Company, local, state, and federal, policies, rules, and regulations regarding automobile sales.• Knows and understands equity and values; fully capable of explaining depreciation to the Client.• Consistently ensures that a member of the sales management team has the opportunity to meet each Client.

Ensures that all closed deals are forwarded to the Finance and Insurance Manager (F&I Manager),along with properly completed paperwork, such as, but not limited to, insurance information and title.• Consistently ensures that all sales orders are completed and paperwork is processed in accordancewith established Company policies and procedures.• Prior to Client arrival, ensures sold vehicle is ready for delivery.• Delivers vehicle to Client; ensures that the Client fully understands the vehicle's operating features,warranty, and paperwork.• Introduces Clients to Service Department Team; emphasizes to Client the quality and efficiency ofservice repairs and maintenance available in the dealership's service department; schedules firstservice appointment.• Consistently follows up on all post-delivery items, such as, but not limited to, tag/title work, "we-owes,"and special requests, to ensure that we continue to meet or exceed Client expectations.• Consistently remains engaged with management, fellow team members, and processes, to fostersuccessful working relationships with all internal and external Clients.• Adheres to the Company requirements for fully and effectively utilizing the Customer RelationshipManagement (CRM) tool; maintains a Client follow up system that encourages repeat and referralbusiness and contributes to Client satisfaction.

Qualifications

Education; Ideal: H.S. Diploma/GED• Driver License Required: Current California Driver License with satisfactory Department of MotorVehicle driving record• License; Required: Current California Sales License.• Experience; Ideal: Previous experience as a Sales Consultant or similar positions in Automotive, Retail,Sales, Hospitality, industry/ies.• Strong verbal and written communication skills• Excellent interpersonal and customer service skills

Degree/Diploma

Licenses Required