Client Onboarding Associate

Client Onboarding Associate 

(Remote Candidates will be considered)  

National Digital Trust Company (In Organization) has received conditional approval from the Office of the Comptroller of the Currency to open as a federally chartered trust bank to provide a broad range of digital asset services.

We are building a specialized financial institution addressing the growing demand for digital asset services. Our primary business will focus on digital asset custody, providing secure, efficient custodial and fiduciary services for a variety of digital assets. 

You will work with foundational systems and processes to help shape our operating model and influence how a new category of financial infrastructure comes to market.

We are looking for builders who handle complexity with confidence and tackle ambitious opportunities while keeping pace with this rapidly evolving industry.  Let’s build this together!

Our Principles 

Greatness is a mindset, not an accomplishment. Mediocrity is unacceptable. Excellence is contagious. We hire people because we believe in their greatness. Now is the time to prove us right.

Responsibility comes with the territory. Everyone is an owner, which means we share a common vision and mutual accountability. We act in line with our strategic objectives and the trust our customers place in us. We believe there is no such thing as "not my problem." Taking this level of ownership not only drives our collective success but also offers the potential for significant reward.

Innovation and adaptation are in our DNA. We are in a period of the most dramatic and rapid period of technological change in the history of humankind. Those that stay ahead will thrive, those that don't, won't. We innovate intelligently and thrive on overcoming challenges, to get (at least) a little better every day and ensure our continued growth and success.

Team first. We are reliable teammates working together toward extraordinary success through honesty and accountability. We believe collaboration knows no hierarchy, and we focus on what matters.  We work toward consensus, but when necessary, we disagree and commit. We know that winners win.

Job Overview 

The Client Onboarding Associate will serve as the primary lead and point of contact for institutional clients during the client acceptance and onboarding process to include an efficient and successful qualification and conversion management program into the bank platform. This is an integral position for the successful transition of new clients and digital assets into the bank’s custody, trading, and lending services. 

 Objectives 

• Lead end to end client onboarding functions, to include, but not limited to account opening, document processing, client and asset qualification, KYC/AML reviews, client communication, client portal set-up and portal user training  

• Partner with Business Development team to support a seamless transition from prosect to active client 

• Manage and resolve client onboarding inquiries and issues, including evening and weekend engagement as needed 

• Coordinate with Operations, Compliance, Risk, Legal, and Technical teams to completed client set-up, permissions and on-chain regarding on-chain activities, (e.g. staking, voting, forking) 

• Maintain expert knowledge of digital asset product and services; to include, custody, trading, lending, and issuance 

• Collaborate with clients through integrated communication platform and the bank’s ticketing tool 

• Partner with Compliance to ensure completion of AML/KYC requirements 

• Establish client governance structures, including authorized signers and administrators. 

• Deliver client training on custody, transfers, trading, and lending services 

• Manage on-boarding handoff to Client Coverage Desk, Trust, and Relationship Management teams 

• Allocate, adjust, and prioritize resources to align with priorities to minimize inefficiencies and prevent bottlenecks 

• Foster a client focused team culture while maintaining strong regulatory compliance 

What you bring to our company 

• Minimum of 5+ years of relevant Institutional Client On-Boarding, Client Service, Trading, Settlement, and/or Bank and Custody experience 

•  2+ years of experience and working knowledge of digital assets, blockchain, and on-chain activities, e.g. staking, forking, and voting 

• Understanding of institutional onboarding process including AML/KYC and financial market requirements 

• Proven ability to design and implement new operating procedures that improve business performance and efficiency 

• Experience with multiple communication channels and integrated technical systems for voice, video conference, chat, and other online mediums 

• Accomplished in delivering highly automated onboarding processes that leverage technology to meet regulatory requirements in a scalable and client friendly manner  

• Ability to work in a fast paced, client deadline driven environment 

• BS/BA in Business, Computer Science or related field 

• Superior verbal, written, and communication skills 

• Excellent problem solving and analytical skills 

• Strong organizational and time-management skills 

• Team oriented and ability to networking with others and partnering with peers 

• Assertive, self-motivated and self-directed, possess high-level of initiative 

• Exceptional leader with proven ability to influence others 

• Proficiency in Microsoft Office 

We promote diversity of thought, culture, background, and experience. We are an equal opportunity employer, and employment at our company is based solely on one's merit and qualifications directly related to professional competence. We do not discriminate based on race, creed, color, ancestry, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other characteristics protected by law. 

Featured benefits 

Employer-provided: Medical, Dental, and Vision insurance, 401(k), life and disability insurance.