CLIENT OFFICER SENIOR
WHAT IS THE OPPORTUNITY
Assists the Client Manager in supervising and participates in the operations client service and internal sales activities of the branch. Monitors and maintains operations procedures for compliance to regulations plans and administers colleague schedules and internal workflow. They may assist the Client Manager in interviewing perspective new colleagues and providing development training for the internal salesservice team. This person will support internal sales activities including providing product and cross-sell opportunity identification training to their staff recognizing referralsales opportunities from the team and making appropriate productservice recommendations to clients they interact with.
WHAT WILL YOU DO
Functions as part of a cohesive unit to service client transactions and is responsible for upholding the operational integrity of the branch as defined by management and bank policy. This colleague understands and is able to execute all functions of the daily processes including but not limited to appropriate cash handling responsibilities. In addition supports develops motivates and coaches banking office salesservice colleagues. Is one of the experts in risk management and loss prevention. Partners with the CM in completing monitoring and auditing branch certifications and operational reviews. Utilizes an organized approach to manage and prioritize daily activities to meet all deadlines.
Acts as a champion for clients and colleagues providing exemplary service. Partners with CNB colleagues in all divisions of the bank to support client retention objectives and proactively promotes solutions appropriate to clients.
Promotes and facilitates cross-selling of bank services to existing and potential clients in order to meet established branch sales and referral goals. Works with business partners to deliver solutions in order to maintain and grow client relationships. Recognizes and recommends cross-selling opportunities to maximize banking office profitability.
Supports and partners with the CM to proactively develop colleagues to achieve results and accurately assess strengths. Provides feedback mentoring and opportunities for development to help colleagues achieve their full potential. Provides instructions and information to colleagues on regulatory procedures bank policies legal requirements and other banking standards.
Fully functional in delivering all components related to new accounts including account maintenance service requests and risk management. Responsible for appropriately profiling clients during the new account process and actively identifies cross sell opportunities of CNB products and services.
WHAT DO YOU NEED TO SUCCEED
Required Qualifications
Minimum 3 years of direct sales experience required.
Minimum 3 years experience in a banking environment required.
Minimum 2 years of supervisory experience in branch operations required.
Additional Qualifications
Strong knowledge of Bank policies and procedures and regulatory compliance.
Good knowledge of Bank products and services.
Working knowledge of Bank audit procedures.
Strong interpersonal verbal and written communication skills.
Ability to organize and prioritize work.
Strong problem solving skills.
Strong computer skills.
WHATS IN IT FOR YOU
Compensation
Starting base salary 24.46 - 36.69 per hour. Exact compensation may vary based on skills experience and location. This job is eligible for bonus andor commissions.
Benefits and Perks
At City National we strive to be the best at whatever we do including the benefits and perks we offer our colleagues including
Comprehensive healthcare coverage including Medical Dental and Vision plans available the first of the month following start date
Generous 401k company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation sick and volunteer time
Specialized health and family planning benefits including fertility benefits and cancer diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one weve always gone further than the competition to help our clients colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada one of North Americas leading diversified financial services companies. To learn more about City National and our dynamic company culture visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin disability veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis until filled.
Unless otherwise indicated as fully remote reporting into a designated City National location is an essential function of the job.