Client/Member Triage Representative
Are you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a competitive pay scale, and invests in you through continued training and education? Do you have strong initiative and the ability to work well independently? If so, this Client/Member Triage Representative opportunity may be a great fit for you!
Who We Are: At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You'll Do: If you're passionate about helping others, we may have the perfect opportunity for you to be a part of our effort to protect the livelihoods and futures of our customers. Our ideal candidate is team oriented and highly motivated, projecting a positive image of Farm Bureau by providing exceptional first call resolution service to our agents, and customers from our contact center. Areas in which we provide service include billing assistance, policy service, system support and professional response to inquiries. This role is responsible for handling outbound calls to our insureds during a storm event, complex inquiries, and performing the appropriate analysis and research for resolution as well as providing administrative, training, coaching, and quality control support.
What It Takes to Join Our Team: