Claims Management, Communication Skills, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, Insurance, Leadership, Licensing, Microsoft Office, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Productivity Management, Sales Management, Secondary School, Service Delivery, Team Player, Time Management, Willing to Travel, Writing Skills
LOCATION
Little Rock, Arkansas
POSTED
30+ days ago
Introduction:
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview:
At Gallagher, we’re looking for someone who thrives on building strong relationships and delivering exceptional service. As a Client Manager, you’ll manage a portfolio of accounts, ensuring our clients feel supported and valued. You’ll work closely with our team to provide tailored insurance solutions that meet client needs while contributing to our shared goals.
How you'll make an impact:
Build and maintain strong relationships with clients, understanding their unique needs.
Lead the renewal process, collaborating with the production team to deliver timely and effective solutions.
Identify opportunities to expand services and coverage, helping clients protect what matters most.
Foster a culture of continuous improvement, ensuring we exceed client expectations every step of the way.
About you:
Required:
Bachelor's degree with 3+ years client service and/or claims management experience
-OR-
High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
Ability to travel up to 25% of the time.
Proficiency in Microsoft Office.
Appropriate licensing as required.
Preferred:
Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
Behaviors:
The ability to explain complex issues in simple terms, whether over the phone or in presentations.
A proactive approach to identifying opportunities and driving results.
A knack for building relationships and solving problems.
A commitment to teamwork and collaboration.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.
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Compensation and benefits:
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
About the Company
G
Gallagher
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.