Client Engagement Advisor

We are looking for a Client Engagement Advisor to join our team at Atlantis Promotions. When businesses want boots-on-the-ground representation that actually makes an impact, they turn to us. We proudly provide our services to the communities at White Plain, NY and beyond. Whether you’re leveling up or stepping into your first big opportunity, Atlantis Promotions gives you the platform to shine.

As a Client Engagement Advisor, you will be the driving force behind each positive client experience. Your excellent communication and problem-solving skills will surely create a lasting brand impression on existing and prospective clients. If you’re a people-person looking for an opportunity to grow, the Client Engagement Advisor role is perfect for you!

Client Engagement Advisor Responsibilities:

Marketing does not end in flashy graphics and product presentation; it continues through maintaining client retention and loyalty. As a Client Engagement Advisor, you’ll help us foster smart, personable, hands-on marketing by providing quality client support and assistance. Your duties will include:

• Accurately providing information about Verizon’s wireless services, features, promotions, and benefits;
• Guiding clients throughout the whole sales cycle from initial contact, presenting a tailored array of products, answering questions, closing sales, and ensuring retention.
• Escalating complex issues to the appropriate teams, ensuring quality and timely delivery of services;
• Recording and tracking each client transaction, follow-ups, and resolved concerns;
• Analyzing recurring concerns to continually improve service;
• Assisting the sales team in reaching their goals through cross-selling and upselling;
• Upholding the company and the brand’s reputation through professionalism and genuine client care.

Client Engagement Advisor Qualifications:

• Professional background or training in client-facing roles are preferred but not required.
• Must be knowledgeable in basic technical and computer systems.
• Clear communication skills.
• An approachable and professional demeanor.
• Willing to learn and receive feedback for improvement.

We’re believers in potential. That’s why our application process is friendly, simple, and designed to meet you where you’re at. If you’re ready to sharpen your skills, build confidence, and accelerate your growth, you’re in the right place. Take the first step toward something bigger, apply now, and be the next successful Client Engagement Advisor!