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Client Delivery Manager

Cotality

Irvine, California

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JOB DETAILS
SKILLS
Best Practices, Change Control, Change Management, Coaching, Communication Skills, Consulting, Cross-Functional, Customer Service Management, Customer Support/Service, Customer/Client Research, Database Administration, Delivery Management, Develop and Maintain Customers, Documentation, Ecosystems, Functional Analysis, Identify Issues, Mentoring, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Management, Project/Program Coordination, Quality Assurance, Real Estate, Requirements Management, Resolve Customer Issues, Systems Analysis, Technical Leadership, Technical Support, Testing, Training/Teaching, Writing Skills
LOCATION
Irvine, California
POSTED
30+ days ago
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

The primary responsibility of the Client Delivery Manager, UWC Client Services, is to manage, for the UnderwritingCenter (UWC) Product line, the client delivery process and all aspects of the implementation of product and/or platform for clients from inception to implementation. Projects require deep knowledge of the product and platform to lead the delivery and to deploy a new product or service. Assigned client projects are increasingly complex with multiple interdependencies. Projects involve leading, guiding and influencing cross functional teams. Works directly with clients to understand business needs and implement CoreLogic product/technology solutions. Provides on-going support to clients, managing a wide range of issues including but not limited to application and database configuration change work, technical issues, and data inquiries. Acts as clients advocate in role as subject matter expert to bring feedback to internal product management and technical teams. Provides training and mentoring to team members.

Project coordination/management:
  • Works directly with clients to manage complex technical needs/projects to ensure successful completion according to contractual compliance and client expectations.
  • Gathers client requirements, defines business and functional requirements, assesses requirements against technical aspects of system, and submits all technical and operational project requests necessary to support client initiatives
  • Coordinates activities necessary to resolve significant client issues
  • Manages and drives change control activities including documenting all changes made to a client's system, ensuring that up-time is not negatively impacted and that testing & quality assurance steps are taken before delivery to the client
  • Documents client's workflow as part of implementation project
  • Communicates recurring project status and support activities to key external and internal stakeholders

General and technical support:
  • Acts as escalation resource for product/platform specific issues and for client services team; triages issues and engages appropriate support within resources to resolve them.
  • Works directly with clients to resolve technical issues. Analyzes customer systems, troubleshoots technical problems, recommends solutions, and coordinates fixes.
  • Runs client batches as required
  • Coordinates scheduling and communication of data updates and other technical and security maintenance
  • Supports company initiatives to mitigate version sprawl by proactively upgrading and maintaining clients on current versions of CoreLogic UWC products

Product subject matter expertise:
  • Acts as SME (subject matter expert) for service offerings/feature configurations consulting with and guiding clients and team members
  • Maintains deep knowledge of assigned CoreLogic UWC products and services
  • Gathers client feedback on product enhancements and brings back to the organization for roadmap development

Department/Industry expert and Lead duties:
  • Assumes role as primary contact for key clients requiring advanced product expertise
  • Advises team members and provides direction with escalated issues
  • Works to influence parties within and outside of the functional unit regarding best practices, policies, and systems
  • Provides coaching and training for new and existing team members. May assume back up responsibilities for department manager in his/her absence.
Job Qualifications:

Knowledge & Skills:
  • Proven effective communicator including strong written/verbal, in

About the Company

C

Cotality

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