Client Care Representative

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Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality Do you want to work with the best professionals in the plumbing industry Then you could be a candidate for Benjamin Franklin Plumbing If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

Good communication with the client is essential Has a courteous and pleasant demeanor whether on a phone call or not

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

Calls Agreement Membership clients as scheduled service appointments should be booked to make up for any shortfall of repair calls

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Above-average verbal and telephone communication skills are essential

Must have good computer software skills

Prior customer service experience preferred

Join the Benjamin Franklin Plumbing Team

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true our employees come first How do we prove it First things first.

Pay- We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate.

Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training Virtual technical training communications sales and more If you are serious about your career and want to learn from the best in the industry apply today

So if you have a great attitude and a strong workethicand are someone who takes pride in the work you do then we want to hear from you

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits scheduling and compensation at this franchise should be made directly to the franchise location and not to Benjamin Franklin Plumbing Corporate.