Client Care Coordinator - MOOV - Bethesda

Bethesda, MD - Seeking Clinical Care Coordinator

Join our team as a Clinical Care Coordinator at MOOV Health & Wellness, where we are focused on outpacing aging through a physician-guided, personalized approach to wellness. In this role, you will be responsible for delivering an elevated, concierge-level client experience, blending hospitality, sales, and patient advocacy. If you're passionate about wellness and want to make a meaningful impact on people's lives, we'd love for you to join our team.

The Opportunity

• Welcome members and guests into the facility, ensuring their first interactions are warm, genuine, and efficient.
• Answer patient and client inquiries in a timely and polite manner; either respond to inquiry or direct the caller to appropriate personnel while entering appropriate clerical notation into the documentation record (EHR, patient relationship manager, or booking software).
• Help members understand the benefits of each service.
• Provide a smooth startup for members on any equipment/service for which they are scheduled that day (i.e., Cryotherapy, Boost Pod, Compression, etc.).
• Maintain operations by following policies and procedures; reporting needed changes.
• Accurately document appointments, notes, and sales in Zenoti.
• Process payments, retail, memberships, and package sales correctly.
• Maintain confidentiality and HIPAA compliance at all times.
• Assist with daily reports, sales tracking, and front desk metrics.
• Know the retail range to assist with questions about the relevance and use of products.
• Protect patients' and clients' rights by maintaining confidentiality of personal and financial information. Serve as an expert concierge, preempting clients' needs where practical and providing education on products and services.
• Verify consent forms, intake forms, and ensure a seamless handoff to clinical staff.
• Coordinate treatment flow to minimize wait times and maximize efficiency.
• Assist in daily center operations including opening and closing the center and maintaining a facility that is cared for and enticing.
• Educate clients on MOOV LA services, wellness programs, and treatment benefits.
• Convert consultations into booked services and packages.
• Confidently recommend add-ons, upgrades, and complementary treatments.
• Promote memberships, prepaid packages, and long-term wellness plans.
• Follow up with leads, missed opportunities, and post-treatment check-ins.
• Track personal sales performance and actively work toward monthly revenue goals.
• Send appropriate test kits, equipment, documents etc., to clients within one business day as directed by Provider.
• Support clients in understanding treatment plans and recommended protocols.
• Reinforce provider recommendations to increase treatment adherence.
• Schedule follow-up visits and ongoing care plans.
• Build long-term relationships with clients through consistent communication.
• Act as a liaison between providers, nurses, and clients to ensure continuity of care.
• Meet or exceed monthly sales and membership/package conversion goals.
• Help organize and participate in promotional events or community outreach activities.
• Celebrate, create, and collect customer testimonials, before/after transformations, and stories to highlight MOOV methodologies and facilitate business growth.

Required Experience and Competencies

• High School Diploma or GED equivalent required.
• Minimum two (2) years of experience in a MedSpa, medical office, luxury retail, or high-touch sales environment required.
• Proven sales experience with the ability to confidently close packages and memberships required.
• Previous customer facing experience required.
• Lifestyle Medicine, Functional Medicine, Integrative Medicine Certification preferred.
• Procedure Medical Aesthetics Training preferred.
• Experience in MedSpa, Health & Wellness preferred.
• Technological literacy to use various digital and virtual care platforms.
• Interest in health, wellness, and fitness.
• Ability to work flexible hours, including evenings and weekends as needed.
• Excellent verbal and written communication skills to effectively interact with staff, clients, and stakeholders.
• Strong customer service orientation, with the ability to deliver exceptional experiences and build client relationships.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Attention to detail and ability to maintain accurate records and documentation.
• Numerical aptitude.
• Ability to provide consistent results and meet business goals.
• Self-motivated and proactive with the ability to work independently and as part of a team.
• Flexibility and adaptability to work in a dynamic and fast-paced environment.
• Operate with integrity, honesty, and transparency.
• Strong knowledge of current skin care products, trends, practices, and standards.
• Knowledge of health and safety regulations, ensuring compliance and creating a safe environment for clients and staff.
• Commitment to personal and professional growth, staying updated on industry advancements and best practices.
• Emotional intelligence and the ability to effectively manage and resolve conflicts among staff and clients.

The Practice

MOOV Health and Wellness

At MOOV, we believe that aging doesn't have to mean slowing down. Our focus is helping individuals outpace aging by embracing a proactive approach to their health. Through a personal, pioneering, and physician-led approach, we offer solutions that promote physical, mental and emotional well-being, unlocking each member's full potential.

The Community

• Bethesda, Maryland, offers a vibrant blend of urban sophistication and suburban charm, making it an exceptional place to live and work.
• Located just northwest of Washington, D.C., it provides easy access to the nation''s capital while maintaining its own unique identity.
• Downtown Bethesda boasts upscale shopping at Bethesda Row, diverse dining options, and a thriving arts scene, including venues like the Strathmore and the Round House Theatre.
• Outdoor enthusiasts can explore the Capital Crescent Trail or enjoy rock climbing at nearby Carderock.
• The community hosts annual events such as the Taste of Bethesda and the Bethesda Fine Arts Festival, fostering a strong sense of community.
• Residents experience four distinct seasons, with warm summers and snowy winters.
• Sports fans can enjoy the NFL Washington Commanders, NBA Washington Wizards and NHL Washington Capitals, all within close proximity.
• With its excellent schools, cultural amenities, and convenient location, Bethesda stands out as a desirable place to call home.

Benefits & Beyond*

MOOV cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most support your needs of today and your plans for the future.

• Superior health plan options.
• Medical, dental, vision, HSA/FSA, life coverage, and more.
• 401(k) retirement savings plans.
• Generous paid time off.
• Voluntary benefits and family planning support.
• Professional and career development programs.
• Employee Assistance Program (EAP).
• Wellness program.
• Commuter benefits.
• Student loan refinancing discounts.
• Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

MOOV does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. MOOV is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Applicants only. No agencies please.