Client Assistance Specialist (Rapid Rehousing Program), Grade 20

Client Assistance Specialist (Rapid Rehousing Program), Grade 20

Salary

$69,601.00 - $110,382.00 Annually

Location

1301 Piccard Dr Rockville MD 20850 USA

Job Type

Permanent

Job Number

2026-00392

Department

Department of Health and Human Services

Division

HHS 60 Services to End and Prevent Homelessness Division

Opening Date

07/27/2026

Closing Date

8/3/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

About the Position

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $69,601 to $101,146.80, based on the candidate's qualifications and experience.

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

The programs of Services to End and Prevent Homelessness (SEPH) have a common vision: access by all people to safe, affordable housing, and opportunities to improve quality of life. The mission of SEPH is to make homelessness a rare, brief, and non-recurring event by operating from a Housing First philosophy. SEPH provides a full continuum of services including housing stabilization, homeless diversion, and permanent housing; and employs evidence-based and promising practices. SEPH programs collaborate with public and private partners through the Interagency Commission on Homelessness.

WHO WE ARE LOOKING FOR

Rapid Rehousing is currently recruiting for a dedicated, compassionate, and service-driven professional who is passionate about helping individuals and families achieve housing stability. We are seeking an enthusiastic team member who thrives in a collaborative environment, values client-centered support, and is committed to making a meaningful impact in the community. If you are motivated, resourceful, and eager to empower others on their journey toward self-sufficiency, we encourage you to apply and join our dynamic team.

What Youll Be Doing

In this role, you will help individuals and families overcome barriers to housing stability by providing client-centered support, service coordination, and housing navigation assistance. You will work collaboratively with participants, landlords, and community partners to promote successful housing placement and long-term stability.

Duties include, but are not limited to:

• Able to identify appropriate housing options for participants and assisting them in navigating the move-in process.
• Addressing barriers to overcome housing
• Offering support through vocational services, community resources, rental payment monitoring, landlord engagement, and crisis resolution.
• Maintaining communication with Montgomery County Health and Human Services, landlords, and property management companies to ensure stability in the community.
• Documenting client communications in a Homeless Management Information System (HMIS) database and updating service plan goals with participants.
• Initiating payment through EICM for Landlord subsidy payments.
• Building relationships with landlords and property management companies.
• Assisting clients with housing applications, lease review, and move-in coordination.
• Ensuring adherence to funding requirements and agency policies.
• Participating in case staffing and multidisciplinary team meetings
• Advocating for clients within the housing and social service systems
• Evening hours maybe required as needed

This position requires the ability to attend meetings or perform work at locations outside the office.

Work Schedule: Flexibility is required, as program activities, client appointments, landlord coordination, or community meetings may occasionally require evening or weekend hours.

Telework: This position may be eligible for limited hybrid telework after the initial training period and in accordance with departmental policies and operational needs.

Minimum Qualifications

Education: Graduation from an accredited college or university with a bachelor's Degree.

Experience: One (1) year of experience in human services that involved substantive client contact and service delivery through direct assistance or referral. This experience must have included ability to communicate effectively across a wide range of cultures and overcome potential barriers to service.

Substitutions: An equivalent combination of education and experience may be substituted.

Medical Protocol: This position requires successful completion of a pre-employment medical evaluation, which includes a physical examination and drug screening.

Preferred Criteria, Interview Preferences

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:??

• Experience providing human services involving client contact and service delivery
• Experience in customer-service-oriented culturally diverse environments
• Experience serving individuals experiencing socioeconomic, legal, or housing instability
• Understanding of Housing First principles
• Clear written cross-cultural communication

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

MQ Question Client Assistance Specialist (002814)

What is your highest level of completed education?

• N/A
• High School/GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Juris Doctor
• Doctorate

02

MQ Question Client Assistance Specialist (002814)

How many years of professional experience do you have in human services that involved direct, substantive client contact and service delivery through direct assistance or referral? This experience must have included ability to communicate effectively across a wide range of cultures and overcome potential barriers to service and must have required knowledge of the dynamics of trauma and victimization.

• Less than a Year of Experience
• 1 Year Experience
• 2 Years Experience
• 3 Years Experience
• 4 Years Experience
• 5+ Years Experience

03

Are you a current or former Montgomery County Public Schools employee?

• Yes
• No

04

Select the one response that best describes your experience in human services involving client contact and service delivery.

• I have not provided human services involving direct client contact.
• I have assisted clients under supervision by helping with basic needs, completing simple forms, or providing general information.
• I have independently provided human services including direct client contact, completed assessments, assisted clients with accessing services, and maintained ongoing communication to support service delivery.
• I have provided human services to individuals or families with complex or multiple needs, coordinated services across partners, and supported clients in overcoming significant barriers to stability.
• I have trained others in human service delivery, improved service processes, or supported complex cases requiring coordination with multiple agencies or partners.

05

Please describe the types of client services you provided, the settings where you worked, and your responsibilities in supporting client needs, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area indicate "N/A."

06

Do you have experience working in customer-service-oriented culturally diverse environments?

• Yes
• No

07

Please describe the types of culturally diverse populations you served, examples of customer-service interactions you handled, and any methods used to support effective communication across diverse backgrounds, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area indicate "N/A."

08

Select the one response that best describes your experience serving individuals experiencing socioeconomic, legal, or housing instability.

• I have not supported individuals experiencing socioeconomic, legal, or housing instability.
• I have assisted individuals with basic questions or referrals related to socioeconomic, legal, or housing concerns under supervision.
• I have independently supported individuals experiencing instability by completing needs assessments, providing referrals, coordinating services, or helping clients overcome barriers to stability.
• I have coordinated service plans for individuals with significant socioeconomic, legal, or housing challenges and worked with partners to resolve complex barriers affecting housing stability.
• I have trained staff, developed service strategies, or supported cases involving severe or long-term instability requiring coordination with multiple agencies or housing providers.

09

Please describe the types of instability you addressed, the services or coordination you provided, and the populations you supported, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area indicate "N/A."

10

Do you have a clear understanding of Housing First principles?

• Yes
• No

11

Please describe your understanding of Housing First principles, how you applied them in your work, and examples of how these principles guided client interactions or service decisions, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area indicate "N/A."

12

Can you demonstrate experience with clear written cross-cultural communication?

• Yes
• No

13

Please describe the types of written communication you prepared for culturally diverse audiences, the communication methods used, and examples of how you ensured clarity and cultural appropriateness, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area indicate "N/A."

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-5000

Website https://www.montgomerycountymd.gov/ohr