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Client Advisor, Santa Monica (PT)

Vilebrequin

Santa Monica, CA

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JOB DETAILS
SKILLS
Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Entrepreneurship, Follow Through, Global Branding, High School Diploma, Lift/Move 50 Pounds, Merchandising, Multilingual, Multitasking, Needs Assessment, Operational Support, Operations Processes, Organizational Skills, Performance Metrics, Problem Solving Skills, Retail, Retail Sales, Sales, Store Closing, Store Opening, Storytelling, Team Player, Time Management
LOCATION
Santa Monica, CA
POSTED
1 day ago
ABOUT VILEBREQUIN

Founded in St. Tropez in 1971, Vilebrequin is a leader in luxury beachwear. Today, the brand has a global presence in 70 countries with 184 stores and over 650 branded corners in leading department stores. Season after season, Vilebrequin promises eleganceon vacation, passing on a lasting idea of casual charm, from father to son and mother to daughter. The brand has mastered the art of tailoring swimwear, using expert craftsmanship and bold designs, all with one goal in mind: to make summer last all year long.

YOUR OPPORTUNITY

Your opportunity to join a dynamic team where every day feels like a holiday awaits! The role of the Client Advisor at Vilebrequin is at the core of our brand as they continue to safeguard the growth and longevity of our brand through cultivating and strengthening client relationships. As a Client Advisor at Vilebrequin, you are tasked with understanding the mindset of the Vilebrequin brand and bringing it to life each day. As Brand Ambassadors, you help engage clients in the discovery of our heritage through storytelling and creating enthusiasm for the Vilebrequin collections. You will aid in transforming a customer's store visit into a memorable luxury shopping experience. This position is onsite at the specified location and will report to the Store Manager.

YOUR IMPACT

Create a Welcoming Environment
  • Immediately welcome customers and proactively offer assistance.
  • Provide a dynamic service presence to each location.
  • Skilled at asking appropriate questions to identify a customer's needs in order to effectively provide them with guidance.
  • Knowledgeable of store layout, current merchandise assortment, and ability to direct customers to the appropriate area.
  • Help foster a welcoming, fun, encouraging and energetic customer environment.

Create a positive work environment through collaboration.

Elevate the Shopping Experience
  • Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin's selling ceremony.
  • Incorporate the WAVE sales approach in every sale through identifying customer needs, offering personalized solutions, and building lasting relationships.
  • Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
  • Study and communicate collection details while assisting clients.
  • Ensure the customer wish list is always current with customers being notified when product arrives.
  • Exceed individual Key Performance Indicator (KPI) targets: ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom by delivering top-tier customer service
  • Adhere to all corporate customer service policies.
  • Demonstrate effective communication with customers, coworkers, and managers.
  • Lead by example and positively influence others.

Support Store Operational Excellence
  • Support store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor and maintaining visual standards.
  • Execute correct POS processes including proper cash handling and opening/closing the registers.
  • Adhere to all operational policies and procedures.
  • Safeguard company property, including key holding.
  • Maintain standards of cleanliness and organization.
  • Responsible for opening and closing the store.

Problem Solving
  • Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment.
  • Ability to understand a customer's concerns and quickly determine solutions with limited supervision.

KEYS FOR SUCCESS

Education:
  • High School Diploma/Equivalency Required.
  • 2-3 years of experience in a retail setting, with a focus on sales, preferably in a luxury or a hospitality setting.

Competencies:
  • Desire to work in a retail setting, with a focus on sales
  • Passion for luxury product with an appreciation for design
  • Entrepreneurial spirit
  • A professional, welcoming character and presentation
  • Ability to generate customer delight
  • Client-oriented with an excellent sense of service quality (go the extra mile spirit)
  • Excellent communication skills
  • Strong attention to detail
  • "Win together" mentality
  • Ability to work autonomously
  • Strong problem-solving skills
  • Displays strong organizational skills and follow-through
  • Technologically savvy
  • Ability to work a flexible schedule based on business needs, which includes mornings/ evenings, weekends, and holidays

Languages: Foreign Languages a plus

Essential Physical Requirements
  • Lift and/or move up to approximately 50 pounds frequently
  • Bending/stooping/kneeling required-frequently
  • Climbing ladders - occasionally
  • Routine standing for duration of shift (up to 8 hours)

BENEFITS JUST FOR YOU

We offer a comprehensive range of benefits to our valued associates:
  • A generous employee discount
  • A 401k plan with an employer contribution
  • Weekly Sales Bonus Structure
  • Tax-free commuter benefits
  • Employee referral program

OUR COMMITMENT

The compensation for this position is $22.50 per hour + weekly sales bonus structure. The rate of pay offered will be dependent upon candidates' relevant skills and experience.

Vilebrequin is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

DISCLAIMER

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

About the Company

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Vilebrequin