Client Administrator (1093)

BC Forward

Brooklyn, OH

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JOB DETAILS

SALARY

$32–$32 Per Hour

JOB TYPE

Full-time

SKILLS

Administrative Skills, Bank Management, Banking Regulations, Banking Services, Business Solutions, Cash Management, Commercial Banking, Communication Skills, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Disbursements, ERISA (Employee Retirement Income Security Act of 1974), Escrow, Fiduciary, Fortune 500 Customers, Government, Information Technology Consulting, Investment Management, Legal, Maintain Compliance, Management Reporting, Nonprofit, Organizational Skills, Problem Solving Skills, Process Improvement, Reconciliation, Regulations, Regulatory Requirements, Resolve Customer Issues, Time Management, Transaction Processing/Management, Willing to Travel

LOCATION

Brooklyn, OH

POSTED

14 days ago

Job Title: Client Administrator (1093)Location: Brooklyn, OH (Onsite). Primary: 4910 Tiedeman Rd, Brooklyn, OH 44144. Occasional travel to 127 Public Square, Cleveland, OH.Duration: Contract - 5 monthsPay Range: $32/hr $32/hr (W2)Job ID: 406524Schedule: Monday to Friday, 8:00 AM to 5:00 PM ESTAbout BCforwardBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.Job DescriptionWe are seeking a Client Administrator to administer a defined book of institutional business with emphasis on client service and daily administration. The role will develop and maintain knowledge of institutional asset services and products, keep clients informed of updates, and support Relationship Managers in client retention and process improvement. The Client Administrator will serve as the first point of contact for servicing needs, including transaction execution and processing, while ensuring compliance with bank policies and regulatory guidelines.Responsibilities:Serve as primary contact for institutional clients and front-office staff for inquiries, servicing needs, and transaction processing.Independently research and resolve client inquiries in a timely manner and communicate appropriately with clients and third parties.Monitor accounts to ensure compliance with internal policies, procedures, and regulatory requirements.Administer and oversee legal, ERISA, reporting, and issue-resolution aspects across trust/custody, corporate escrow, benefit disbursements, investment management, and commercial bank services.Proactively service assigned clients to drive satisfaction, retention, and growth of the book of business.Identify and describe client problems, coordinate with operations partners to resolve, and provide closure to clients.Coordinate service issues across product lines and establish effective rapport with internal and external stakeholders.Interpret client requirements, work within approved product offerings, and construct solutions to meet client needs.Assist in administration of qualified plans, master trust custody, non-profit, and investment management accounts.Eliminate charge-offs and cash processing errors by executing transactions in accordance with procedures.Review and manage daily cash reports for overdrafts and uninvested cash and ensure appropriate investment of available balances.Required Skills & Qualifications:Experience in institutional client service within trust, custody, escrow, or investment operations.Knowledge of ERISA, fiduciary standards, and regulatory frameworks applicable to institutional accounts.Proficiency in cash processing, reconciliations, and daily cash management reporting.Strong communication skills with the ability to coordinate across product and operations teams.Demonstrated problem-solving ability and client issue resolution skills.Attention to detail and adherence to documented procedures and controls.Preferred Skills:Background supporting Relationship Managers in institutional banking or asset servicing.Experience with qualified plan administration, master trust platforms, or benefit disbursement processing.Why BCforward?At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:Competitive compensation and benefitsOpportunities for growth with global clientsA supportive, inclusive culture that values innovation and peopleExposure to cutting-edge technologies and projectsAbout Our CommitmentBCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.Interested? Apply Now!If this sounds like the right opportunity for you, please apply with your most recent resume.

Client Administrator (1093)

BC Forward

Brooklyn, OH

About the Company

BC Forward

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