Billing, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Cargo/Freight, Communication Skills, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, Customer Training, Customer/Client Research, Develop and Maintain Customers, English Language, High School Diploma, Identify Issues, Logistics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Organizational Skills, Performance Analysis, Problem Solving Skills, Project/Program Coordination, Resolve Customer Issues, Sales Management, Service Delivery, Spanish Language, Standard Operating Procedures (SOP), Team Player
We are seeking a proactive and client-focused Client Account Manager (CAM) to serve as the primary liaison between our clients and internal teams. In this role, you will manage key client relationships, ensure exceptional service delivery, and drive account success through communication, problem-solving, and operational execution.
This position blends customer service, account management, and operational coordination, offering an excellent opportunity to grow your career in a fast-paced, team-oriented environment.
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts (Tier 1, 2, and 3)
- Build and maintain strong relationships through regular client touchpoints (weekly, biweekly, monthly)
- Respond to client inquiries within 4 hours and carrier inquiries within 24–48 hours
- Troubleshoot and resolve issues between clients, carriers, and internal teams
- Manage account activities including inbox monitoring, reporting, and project coordination
- Ensure accurate processing of freight audit and billing functions
- Identify improvement opportunities for clients and present insights monthly
- Prepare and present account performance reports (weekly, monthly, quarterly)
- Collaborate cross-functionally with operations and production teams
- Develop and maintain client-specific procedures (SOPs)
- Train clients and partners on systems and services as needed
Qualifications
- High school diploma or GED required; additional experience or education preferred
- 1–3 years of experience in account management, customer service, logistics, or operations
- Strong communication and relationship-building skills
- Bilingual (English/Spanish) is a plus
- Excellent organizational and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Excel, Word, Outlook)
What We Offer
- Competitive salary ($45,000–$56,000 per year)
- Remote work flexibility for Wisconsin-based employees, supporting work-life balance
- Collaborative and supportive team environment
- Hands-on experience with client relationship management
Apply Today
If you enjoy working with clients, solving problems, and making an impact, we encourage you to apply!
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Trans International LLC
At Trans International, we pride ourselves on creating lasting customer relationships. We’ve provided customers with exceptional audit services since 1975. Being successful in the field of supply chain logistics requires constant evolution. That is why, to this day, we continue to evolve with our customers. Our commitment to service, quality and integrity is why many of our Fortune 500 customers continue to trust us with their business.
500 to 999 employees
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