Clerk Typist 2 (Local Government) - Delaware County Area Agency on Aging

Clerk Typist 2 (Local Government) - Delaware County Area Agency on Aging

Salary

$40,969.50 - $49,159.50 Annually

Location

Delaware County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-50672-L0032

Department

Local Government

Division

AN Delaware Co Aaa

Opening Date

06/01/2026

Closing Date

6/14/2026 11:59 PM Eastern

Job Code

L0032

Position Number

80000413

Union

Non Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88101123

Bureau / Division

Delaware County Area Agency on Aging

Worksite Address

1501 Chester Pike

Worksite Address

Suite 250

City

Eddystone, Pennsylvania

Zip Code

19022

Contact Name

Kathleen Morgan

Contact Phone

610-477-3032

Contact Email

morgank@co.delaware.pa.us

• Description
• Benefits
• Questions

THE POSITION

The Clerk Typist 2 position with the Delaware County Area Agency on Aging offers a chance to support a team that serves older adults in the community. This role keeps the office running smoothly and helps visitors feel welcome. Each day brings tasks that build organization and communication skills. This is a great opportunity for someone who enjoys helping others and keeping work flowing.

DESCRIPTION OF WORK

This position supports the daily operations of the office by greeting visitors, answering calls, and completing important clerical tasks that keep work moving. It helps maintain organized records and provides reliable service to internal and external clients.

As a Clerk Typist 2, you will perform the following duties:

• Front Desk: Greet visitors, determine their needs, and direct them to the proper staff or office
• Phone Support: Answer, screen, and route calls using a multi line system and provide basic information on services
• Mail Handling: Receive, sort, log, and distribute mail and prepare outgoing items including special handling
• Clerical Tasks: Complete data entry, scanning, copying, filing, and prepare routine forms and notices
• Scheduling: Coordinate and schedule appointments or meetings as directed
• Record Keeping: Maintain logs, spreadsheets, sign in sheets, and update routine records

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerk Typist 1 and educational development to the level of eighth grade; or
• Completion of a high school business curriculum which included at least one typing course; or
• Any combination of equivalent experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

AAA - The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes
• No

02

Have you been employed by a Pennsylvania local government agency in a civil service covered position as a Clerk Typist 1 for six or more months full-time?

• Yes
• No

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.]

04

Have you completed a high school business curriculum which included at least one typing course?

• Yes
• No

05

Do you possess six or more months of clerical typing experience?

• Yes
• No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 15 credits or more
• Less than 15 credits
• None

08

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

09

WORK BEHAVIOR 1

Sorts, files, and retrieves documents.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.
• B. I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.
• C. I have NO experience related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience
• The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)
• The actual duties you performed
• Your level of responsibility

11

WORK BEHAVIOR 2

Enters information into the computer.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience entering information into a computer and formatting it according to established standards.
• B. I have experience entering information into a computer using previously formatted documents or templates.
• C. I have NO experience related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience
• The type(s) of data you entered into the computer
• The actual duties you performed
• Your level of responsibility

13

WORK BEHAVIOR 3

Answers phone calls and provides assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience answering phone calls external contacts, providing assistance or information to inquiries, and forwarding complicated inquires to other staff for follow-up.
• B. I have experience answering phone calls from other internal staff members or occasionally from external contacts; however, answering phone calls from external contacts was not a routine function of my job.
• C. I have NO experience related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience
• How often you answered calls and from whom
• The actual duties you performed
• Your level of responsibility

15

WORK BEHAVIOR 4

Operates office equipment.

Instructions

From the list below, please select all of the office equipment you have experience in operating.

• Computer
• Printer
• Copy Machine
• Fax Machine
• Scanner
• None of the Above

16

In the text box below, please list the name(s) of the employer(s) where you gained the experience with office experience you claimed. If you indicated you have no work experience operating any of the equipment, type N/A in the box below.

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov