Clerk 2 (Local Government) - CSR/Dispatch - Wayne County Area Agency on Aging

Clerk 2 (Local Government) - CSR/Dispatch - Wayne County Area Agency on Aging

Salary

$26,559.00 Annually

Location

Wayne County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-51498-L0012

Department

Local Government

Division

AN Wayne Co Aaa

Opening Date

06/10/2026

Closing Date

6/16/2026 11:59 PM Eastern

Job Code

L0012

Position Number

80001248

Union

Non-Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88212764

Bureau / Division

Transportation (AAA)

Worksite Address

323 Tenth Street

City

Honesdale, Pennsylvania

Zip Code

18431

Contact Name

Tina Temple

Contact Phone

570.253.4262

Contact Email

ttemple@waynecountypa.gov

• Description
• Benefits
• Questions

THE POSITION

Located in Honesdale, PA - Wayne County Area Agency on Aging Transportation Department is seeking qualified applicants interested in expanding their administrative skills in a professional public service environment. This position offers a challenging and rewarding opportunity supporting services that enhance the lives of individuals in the community. Wayne County offers a comprehensive benefits package.

DESCRIPTION OF WORK

As a Clerk 2, you will be one of the first people our community members meet, helping them feel welcome and representing Wayne County Transportation Services (AAA) in a positive way. This position supports transportation services by managing consumer intake, maintaining records, and assisting with routing and reservation tasks. Your work helps ensure older adults receive safe, reliable, and well-coordinated transportation. In this role, you will perform the following duties:

• Consumer Intake: Complete forms, update records, and determine eligibility for transportation services
• Reservation Support: Take reservations, enter trip details, and update information in the computer system
• Record Maintenance: Organize consumer files, review documentation, and keep information accurate and complete
• Trip Coordination: Enter and verify geo-codes, note special trip needs, and support adjustments for scheduling
• Reimbursement Review: Check mileage, review self-transport requests, and verify totals for accuracy
• Operational Assistance: Provide information, assist supervisors, and support daily transportation tasks

Work Schedule and Additional Information:

• Full-time employment
• Work hours vary from 7:00 AM to 4:00 PM, with a 30-minute lunch. Work schedule includes irregular, evening, and weekend hours.
• Occasional travel in and out of the county for meetings may be required.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerk 1 and educational development to the level of the eighth grade; or
• Completion of a high school business curriculum; or
• Any equivalent experience and/or training which provided the required knowledges and abilities.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• A conditional offer of employment will require a drug screening.
• This position falls under the provisions of the Child Protective Services Law.
• Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes
• No

02

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

03

WORK BEHAVIOR 1 - Sorts, files, and retrieves documents.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience sorting, filing, and retrieving electronic records as needed for data entry. My duties included sorting/organizing electronic records that needed to be filed or data entered and filing the electronic records by alphabet or by chronological order. I retrieved electronic records/files as needed.
• B. I have experience filing OR retrieving documents/files.
• C. I have NO experience related to this work behavior.

04

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.).
• The actual duties you performed related to the level of performance you claimed on this Work Behavior.
• Your level of responsibility.

05

WORK BEHAVIOR 2 - Enters information into the computer.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience entering information into a computer including updating records into a pre-established format.
• B. I have experience entering data into a computer.
• C. I have NO experience related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The type(s) of data you entered into the computer.
• The actual duties you performed related to the level of performance you claimed on this Work Behavior.
• Your level of responsibility.

07

WORK BEHAVIOR 3 - Operates office equipment.

From the list below, please select all of the office equipment you have experience in operating.

• A. Computer
• B. Printer
• C. Copy Machine
• D. Fax Machine
• E. Scanner
• F. None

08

In the text box below, please list the name of the employer(s) where you gained the experience you claim with office equipment. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov