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Clerical Supervisor II - Promotional

Sacramento County, CA

Sacramento, CA

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JOB DETAILS
SALARY
$64,059.84–$77,861.52 Per Year
SKILLS
Administrative Skills, Adobe Acrobat, Aged Care, Billing, Budgeting, Calendar Management, Coaching, Communication Skills, Computer Operations, County Ordinances, Credit Cards, Customer Escalations, Customer Support/Service, Data Analysis, Data Processing, Dental Insurance, Editing, Employee Assistance Plan, Employee Benefits, Employee Relations, English Language, Establish Priorities, Fee Schedule, File Management, File Manager Software, Graphics, Health Plan, Incentive Programs, Interpret Regulations, JCL (Job Control Language), Legal, Life Insurance, Meeting Minutes, Mentoring, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Military, Needs Assessment, Operating Systems, Operational Improvement, Order Supplies, Payroll Tax, People Management, Peoplesoft, Performance Analysis, Performance Management, Performance Reviews, Problem Solving Skills, Procedure Development, Programming Languages, Proofreading, Quality Assurance Methodology, Record Keeping, Regulations, Reimbursement, Reporting Skills, SAP ECC (fka SAP R/3 and SAP ERP), Software Engineering, Staff Requirements, Substance Abuse, Systems Administration/Management, Team Lead/Manager, Telephone Skills, Testing, Time Management, Training/Teaching, Truck Driver, Videoconferencing Software
LOCATION
Sacramento, CA
POSTED
Today
Salary : $64,059.84 - $77,861.52 Annually
Location : Sacramento, CA
Job Type: Permanent Full-Time
Job Number: 27786-A Promotional
Department: County Wide
Opening Date: 04/24/2026
Closing Date: 5/29/2026 5:00 PM Pacific

The Position
This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:
5/8/2026, 5/29/2026 (Final)

Note: Must Currently Hold Permanent Employment Status with Sacramento County.

The Clerical Supervisor II supervises the work of a clerical staff performing varied and/or complex work and performs difficult technical and complex work. Incumbents, under general direction, may supervise a large staff through subordinates at the Senior Office Assistant (formerly Clerk III) level or above. Supervision includes developing and conducting training and resolving informal grievances.

Some positions may be designated "confidential" in nature, in accordance with the County Employee Relations Ordinance, and are excluded from the representation unit which includes positions allocated to the regular class.
Examples of Knowledge and Abilities

Knowledge of
  • Modern office organization, procedures, and equipment
  • Supervision and training techniques
  • Business correspondence and record keeping systems
  • Correct business English usage, spelling, grammar, punctuation, and vocabulary
Ability to
  • Plan, assign, supervise, and coordinate the work of a group of clerical employees performing a variety of clerical functions
  • Revise and adapt work procedures and record keeping systems to meet changing organizational and work load needs
  • Understand, interpret, and apply laws, rules, and written directions to specific situations
  • Establish and maintain effective working relationships as necessitated by work assignments
  • Analyze data, draw logical conclusions
  • Communicate clearly and concisely orally and in writing
  • Add, subtract, multiply, and divide all units of measure with like common and decimal fractions
Employment Qualifications

Minimum Qualifications

Permanent status in Sacramento County service.
AND

Either: 1. Performing duties comparable to the Sacramento County class of Clerical Supervisor I, or above, as described in the distinguishing characteristics and examples of duties for those classes.

Or: 2. Two years of full-time paid clerical experience performing duties comparable to the Sacramento County class of Senior Office Assistant (formerly Clerk III), or above, as described in the distinguishing characteristics and examples of duties for those classes, one year of which must have been in Sacramento County service.

Note: Volunteer and part-time experience are acceptable on the basis of 173.6 hours = 21.7 days = 1 work month.

Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Special Requirements for Some Positions

Computer Control Operator Clause:

Some positions within this class may require specific knowledge and abilities to perform the responsibilities of a Computer Control Operator for a computer operation where there is not computer or system support for day-to-day operations from the Department of Technology (formerly Systems and Data Processing Department) and no specialized class has been designated to perform these functions. These include knowledge of technical data processing and concepts and terminology; the ability to operate a computer using established procedures; understand and apply the knowledge unique to the operating department; and communicate with users who have no technical data processing background. In some cases application programming using a variety of programming languages or system utility languages may be performed by incumbents. The Computer Control Operator differs from the responsibility of using a single terminal or a limited set of procedures by its level of independence and control of the computer operating system and the order in which operations are performed and priority of work completed is established. This responsibility must comprise a significant part of the entire work assignment. The Computer Control Operator designation must be approved by the Department of Personnel Services (formerly Department of Personnel Management) from a classification and testing perspective on a position-by-position basis.
Where required, these special skills may be used in performing such tasks as the following:

1. Prioritizes and coordinates work completed using the computer equipment.

2. Backs up workspaces, archiving when appropriate.

3. Acts as the resource for solution of day-to-day operational problems and improvements to future applications.

4. Coordinates the training of new users or new product enhancements.

5. Performs application programming using programming languages, system utility languages and job control languages.

The Civil Service Commission approved the use of selective certification for the above special skills for Clerical Supervisor II on August 22, 1985.

Probationary PeriodThe probationary period for this classification issix (6) months.
Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date.Click to apply.

County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) 874-5593; 7-1-1 California Relay Service
Email
Inter-Office Mail Code: 09-4667
www.SacCountyJobs.net
  • Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
  • Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
  • Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
  • Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
  • A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.
  • Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
  • The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
  • Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
  • If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
  • Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
  • If you have no experience, write "no experience" for the appropriate question.
  • For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
  • If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.
FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Click for Frequently Asked Questions (FAQ's)
For information regarding County jobs:
Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711. For more information, visit:
EMPLOYEE BENEFITS

As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).
GENERAL BENEFITS:
Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net.
TEMPORARY POSITIONS:
Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.
SALARY STEP INCREASES:
The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.
PAY:
All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.
VACATION:
Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.
HOLIDAYS:
14.5 holidays per year as recognized.
SICK LEAVE:
Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.
PARENTAL LEAVE:
Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.
TUITION REIMBURSEMENT:
Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.
RETIREMENT:
Social Security and Sacramento County Employees' Retirement System coverage.
HEALTH INSURANCE:
The County offers a variety of health plan design options to fit individual needs.
DENTAL INSURANCE:
The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.
LIFE INSURANCE:
The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.
DEFERRED COMPENSATION:
The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.
EMPLOYEE ASSISTANCE PROGRAM:
The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:
  • Legal Advice/Difficult Decisions
  • Marriage or Family Relationships
  • Financial or Credit Worries/Elder Care
  • Alcohol and Drug Abuse


WELLNESS INCENTIVE PROGRAM:
The County will recognize and award time off to eligible employees who maintain an excellent attendance record.
FLEXIBLE SPENDING ACCOUNT:
The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.
  • DEPENDENT CARE REIMBURSEMENT ACCOUNT:
    Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.

  • MEDICAL REIMBURSEMENT ACCOUNT:
    The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.

WORKERS' COMPENSATION:
In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.
SACRAMENTO CREDIT UNION:
The credit union offers loan facilities and systematic saving plans through payroll deduction.
SELECTION AND PLACEMENT

Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.
Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.
MINIMUM QUALIFICATIONS:
Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification.

"Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
PROMOTIONAL EXAMINATIONS:
If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.
OPEN EXAMINATIONS:
Any person who meets the minimum qualifications may apply.
CONTINUOUS FILING EXAMINATIONS:
Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.
ELIGIBLE LISTS:
Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.
EXAMINATION RATINGS:
Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.
APPEAL PROCESS:
Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.

Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.
FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs):
OTHER INFORMATION

VETERAN'S PREFERENCE:
Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.

"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.
Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.
CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:
As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.
CONFLICT OF INTEREST CODE:
Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.
CONCURRENT EMPLOYMENT:
No employee may concurrently occupy more than one County position.
SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):
Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:

Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and
The certification of eligibles who possess special skills have been approved by the Civil Service Commission.
PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:
The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.
DRIVER LICENSE:
Possession of a valid California Driver License may be required for some positions.
PROBATIONARY PERIOD:
Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.
AGENCY SHOP/FAIR SHARE FEE:
Some positions require, as a condition of continued employment, that the person either:
1. Become a union member;
2. Pay a fair share fee to the union; or,
3. Meet specific requirements under which an equivalent amount must be paid to a charity.
FINGERPRINTING AND CRIMINAL RECORD CHECKS:
Fingerprinting and criminal record checks are required for some positions.
01

The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score. All experience, education, and/or training used to answer the supplemental questions must be included on your application.

In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.

By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.
  • I have read and understood the above instructions.

02

Select the one box that best describes how you meet the minimum qualifications of Clerical Supervisor II with the County of Sacramento.

Note: A copy of each class specification listed below can be obtained by clicking
  • None
  • Permanent status in Sacramento County Service AND Performing duties comparable to the Sacramento County class of Clerical Supervisor I, or above, as described in the distinguishing characteristics and examples of duties for those classes.
  • Permanent status in Sacramento County Service AND Two years of full-time paid clerical experience performing duties comparable to the Sacramento County class of Senior Office Assistant (formerly Clerk III), or above, as described in the distinguishing characteristics and examples of duties for those classes, one year of which must have been in Sacramento County service.

03

Provided you are reachable on the eligible list, your responses to this Supplemental Questionnaire may be reviewed by potential employers as the initial step of the interview process. During the interview process you may also be required to substantiate the responses you have provided.
  • I have read and understood the above information.

04

Select the one box that best describes your experience that qualifies you for the Sacramento County class of Clerical Supervisor II.

Note: Your experience must be comparable to the Sacramento County class of Senior Office Assistant or above.
  • None
  • Less than 1 year of experience
  • 1 year but less than 3 years of experience
  • 3 years but less than 5 years of experience
  • 5 years but less than 7 years of experience
  • 7 or more years of experience

05

Select all the boxes that best describe your full-time paid experience performed on a regular and recurring basis for one year or more.
  • None
  • Evaluate and implement revisions of office clerical systems, procedures, and/or policies
  • Compile technical information and prepare complex reports
  • Responsible for clarifying department information and/or handling escalated issues which involve the interpretation and application of policies, procedures, laws, rules, documents, codes, regulations, online processes etc.
  • Assist with the development or revision of work/desk manuals
  • Provide data to estimate supply, equipment, and/or staffing needs for budgetary consideration
  • Order supplies and verify orders against invoices
  • Responsible for physical and electronic recordkeeping and file management
  • Provide information to assist customers with completing online departmental documents
  • Maintain and reconcile P-Card (company credit card) charges

06

Select the one box that best describes your leadworker or supervisory experience performed on a regular and recurring basis for one year or more.
  • None
  • Leadwork or supervision is not a primary recurring job duty, but may be performed intermittently as need arises
  • Regularly perform leadworker duties
  • Regularly perform lead duties and occasionally fill in for my supervisor
  • My position has been allocated as supervisory and I perform supervisory duties on a regular and recurring basis

07

Select all the boxes that best describe the lead or supervisory duties you performed on a regular and recurring basis for one year or more.
  • None
  • Plan, schedule, and assign the work of a clerical staff
  • Direct, explain, and interpret work procedures, and make decisions on difficult clerical problems
  • Evaluate the work of clerical staff to ensure work standards are met and to determine training needs
  • Assist with interviewing and/or hiring of subordinates
  • Coach or mentor employees to improve or correct performance
  • Prepare and deliver employee performance evaluations
  • Assess and address disciplinary issues
  • Approve and/or deny time-off requests with responsibility of approving timesheet
  • Resolve internal/external concerns

08

Select the one box that best describes your ability to handle multiple tasks and duties that have different deadlines and priorities.
  • None
  • Perform work based on your supervisor's established deadlines and direction
  • Check in with your supervisor on a regular and/or as needed basis to confirm priorities and work on tasks accordingly while answering phone calls and/or responding to emails
  • Responsible for analyzing established workload and shifting priorities to create and adjust deadlines

09

Select the one box that best describes your experience and level of responsibility providing training to staff on a regular and recurring basis for one year or more.

Note: Your selection should not indicate a one-time event.
  • None
  • Provided training using pre-developed training materials
  • Assisted with the development of training materials and assisted with providing training
  • Developed or led a team that developed training materials, and delivered training to a group

10

Select all the boxes that best describe the computer software you are proficient in and use on a regular basis to execute your job duties within the last five years. Upon interview, you may be required to demonstrate your level of proficiency.
  • None
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Access
  • Microsoft PowerPoint
  • File Management software (e.g., Kofax, FileNet, Microsoft Office File Explorer, etc.)
  • Enterprise Resource Planning software (SAP, COMPASS, PeopleSoft, etc.)
  • Adobe Acrobat Read/Write
  • Video Conferencing Software (Zoom, Microsoft Teams, GoToMeetings, etc.)
  • SharePoint
  • Other applicable and/or proprietary software

11

Select all the boxes that best describe your level of responsibility creating and proofreading written correspondence on a regular and recurring basis for one year or more.
  • None
  • Emails to co-workers and internal/external customers
  • Department form templates
  • Letters and/or memos using templates
  • Meeting agenda and/or minutes
  • Letters and/or memos from notes or scratch
  • Other applicable written correspondence/documents

12

Select the one box that best identifies your proficiency using Microsoft Word. Upon interview, you may be required to demonstrate your proficiency using Microsoft Word.
  • None
  • Basic: Opening, creating, and saving simple documents; creating and editing headers and footers; inserting page numbers; adjusting page margins and orientation; controlling text flow around a graphic; inserting graphics; etc.
  • Intermediate: All of the basic functions as well as creating and modifying styles; formatting multiple sections; entering a formula in a table; drawing and editing shapes; inserting and modifying objects; using templates; inserting and navigating with hyperlinks; etc.
  • Advanced: All of the intermediate functions as well as inserting

About the Company

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Sacramento County, CA