CLERICAL SUPERVISOR II - OAHU
Salary See Position Description
Location Island of Oahu
Job Type Various
Job Number 26-0166
Department Various
Opening Date 04/24/2026
Closing Date Continuous
Description Benefits Questions
Recruitment Information Recruitment Number 26-0166 The immediate vacancy is with the Department of Commerce & Consumer Affairs, Insurance Division located in Downtown. Salary: $3,892 to $4,925 per month (SR-12, Step C to I). Note: Hiring rates will be based on availability of funds, the applicants qualifications, and other relevant factors. A continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaiis Civil Service Job Opportunities Listing page of our website.
Duties Summary The Clerical Supervisor class consists of three types of positions: 1) Supervises, through one or more full or working subordinate supervisors, and has overall responsibility for, two or more groups of subordinates which perform moderately complex clerical work (comparable to Office Assistant II), , involving various standard clerical routines that are carried out on a regular or rotational basis, in accordance with standard practice and instructions; or 2) Serves as the immediate supervisor of, with overall responsibility for, the work of a group of subordinates which perform journey level clerical work (comparable to Office Assistant III), which is characterized by the independent performance of a variety of complex clerical assignments (e.g., those that involve a number of steps/processes and/or referral to a number of different sources and require the use of some judgment to determine appropriate disposition) in accordance with general instructions and established policies and procedures. 3) Serves as the immediate supervisor of, with overall responsibility for, the work of a group of subordinates which perform journey level clerical work (comparable to Office Assistant Ill) which is characterized by the independent performance of a variety of complex clerical assignments (e.g., those that involve a number of steps/processes and/or referral to a number of different sources and require the use of some judgment to determine appropriate disposition) in accordance with general instructions and established policies and procedures.
Performs other related duties as assigned.
Minimum Qualification Requirements To qualify, you must meet all of the following requirements:
Legal Authorization to Work : The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
General Clerical Experience: Three and one-half (3-1/2) years of responsible work experience which involved independently performing a variety of clerical tasks and demonstrated knowledge of and competence in carrying out office practices and procedures in clerical work systems and the operation of various kinds of office equipment and technologies. The experience must also have demonstrated knowledge of and competence in the use of English grammar, spelling, punctuation and arithmetic; and the ability to read and understand oral and written instructions, write simply and directly and compare words and numbers quickly and accurately.
Non-Qualifying Experience: Experience limited to the performance of simple and repetitious clerical work which primarily involved a short cycle of tasks and manual dexterity shall not be considered qualifying, Examples of such non-qualifying work include, but are not limited to, tasks such as wrapping and unwrapping articles; opening envelopes, folders and similar containers; affixing tags and labels; rearranging or tidying up office desks and equipment; and delivering, distributing, or collecting correspondence or parcels.
Supervisory Aptitude: Applicants must possess supervisory aptitude. Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects of supervision; by serving as a group or team leader; or in similar work in which opportunities for demonstrating supervisory capabilities exist; or by the completion of training courses in supervision accompanied by application of supervisory skills in work assignments; and/or by favorable appraisals by a supervisor indicating the possession of supervisory potential.
Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements may apply. The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety, please CLICK HERE.
01013:100812:04:KW
Other Information The State of Hawaii complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-1111 for assistance.
PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
ELECTRONIC NOTIFICATION TO APPLICANTS The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of your application as a part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.
TESTING INFORMATION The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.
In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.
Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of the application.
CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Offices Levels of Review.
YOUR JOB BENEFITS WITH THE STATE OF HAWAII The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur. A summary of these benefits, which is based on full-time employment, is listed below. Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.
With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.
Paid Holidays You may be eligible for 13 paid holidays each year; 14 holidays during an election year.
Paid Vacation You may earn vacation leave at a rate that other employers find tough to match - 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.
Paid Sick Leave You may earn sick leave at the same rate as vacation - 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.
Other Leaves Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.
Health Insurance The State pays a part of the premiums for each employees enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.
Group Life Insurance The State provides a free life insurance policy for employees.
Retirement Plan The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.
Premium Conversion Plan Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
Flexible Spending Accounts Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
Transportation Benefits Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.
Deferred Compensation The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.
Temporary Disability Insurance Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.
Social Security As an employer, the State also contributes to an employees social security account.
Promotions & Transfers For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.
Training & Continuing Education The State supports developmental activities related to an employees work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.
Travel Expenses The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.
Incentive & Service Awards The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.
Union & Collective Bargaining Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employees job is excluded from collective bargaining.
The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.
CLICK HERE for more information on the State of Hawaiis Benefits At-A-Glance.
The State of Hawaii is an Equal Opportunity Employer
Revised 01/13
01 RECRUITMENT SURVEY (MANDATORY) Completion of this survey is mandatory. You must select one option; multiple selections permitted. The information you provide will be used to improve our recruitment efforts. We appreciate your cooperation.
What led you to explore career opportunities with the State of Hawaii? State Recruiting Office Job Announcement Posting (Visit to the State Recruiting Office or Workforce Development Office) Job Fairs Consolidated Theatres TheBus Shopping Mall Advertisements Print Advertisements Word of Mouth (State of Hawaii Employee, Speaker at a Presentation, School Counselor, etc.) Army Partnership for Youth Success (PaYS) SkillBridge Program LinkedIn Facebook, Twitter, Instagram, etc. Governmentjobs.com Internships Other
02 EMPLOYMENT STATUS SURVEY #1 Completion of this survey is mandatory. You must select one option. This information will assist us with our recruiting efforts. We appreciate your cooperation.
Which of the following reflects your current employment status? Currently working in the private sector Currently working for a non-profit organization Currently working for the federal government Currently working for the State of Hawaii Currently working for another State Currently working for a local county agency (e.g., Maui County, City and County of Honolulu) Recent Graduate (e.g., high school or college) Currently unemployed for the past six months or more Recently laid off in the past six months (if you select this option, please indicate the employer in the next question). Other (if you select this option, please explain in the next question)
03 EMPLOYMENT STATUS SURVEY #2 Completion of this survey is mandatory. This information will assist us with our recruiting efforts. We appreciate your cooperation.
If you selected recently laid off in response to Employment Status Survey #1, please indicate the name of the employer from which you were laid off. If you selected other in response to Employment Status Survey #1, please explain. if these two options do not apply to you, please indicate "N/A."
04 APPLICANTS ACKNOWLEDGMENT - REQUIRED SUPPLEMENTAL QUESTIONS. The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or your receiving a lower score. Do not submit a resume in lieu of completing the Supplemental Questions. You must submit verification (e.g., copies of official transcripts or diploma as directed below) in order to receive credit for education. In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.
To receive credit for substitute, temporary assignment, or volunteer experience, applicants must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the professional duties performed, and a contact name and phone number. Any information you submit may be verified. Supporting documents must be either electronically attached to your application or submitted to our office via email, fax or USPS as soon as possible. Our mailing address is: State of Hawaii Department of Human Resources Development, 235 South Beretania Street--11th Floor, Honolulu, Hawaii 96813. Documents should be identified by job title and recruitment number.
Note: If you previously submitted supporting documents (e.g., transcripts, diploma, unexpired license or certifications, etc.) to our office, you do not need to re-submit them.
I acknowledge that I have read, understand and agree to all of the above.
05 APPLICANTS ACKNOWLEDGEMENTS (Continued) Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. In general, concurrent experiences and/or education will not be double credited unless otherwise specified. Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position. Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro rated. Example: Twelve months of experience at 20 hours/week will be pro rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited. Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years.
I acknowledge I have read, understand, and agree to all of the above.
06 APPLICANTS ACKNOWLEDGMENT - MINIMUM QUALIFICATION REQUIREMENTS (Complete information and details) The information provided in the job announcement represents a summary of the complete Minimum Qualification Requirements. A live link to the complete Minimum Qualification Requirements was provided to me in the online job announcement. I acknowledge I have accessed the link provided, and have read, understand, and agree to all the above.
07 GENERAL CLERICAL EXPERIENCE REQUIREMENT How many years of responsible work experience which involved independently performing a variety of clerical tasks and demonstrated knowledge of and competence in carrying out office practices and procedures in clerical work systems and the operation of various kinds of office equipment and technologies as described in the Minimum Qualification Requirements do you possess? No Experience Less than 6 months of experience 6 months to less than 1 1/2 years of experience 1 1/2 years to less than 2 1/2 years of experience 2 1/2 years to less than 3 1/2 years of experience 3 1/2 years to less than 4 1/2 years of experience 4 1/2 years or more experience
08 PARTIAL SUBSTITUTION OF EDUCATION FOR GENERAL CLERICAL EXPERIENCE REQUIREMENT Do you have education as described in the Minimum Qualification Requirements that you would like us to consider? NOTE: Your education may NOT substitute for ALL of the General Clerical Experience Requirement. Please refer to the Minimum Qualification Requirements, Substitutions Allowed section for more information. If yes, in order to receive credit for your academic training, you MUST SUBMIT a legible copy of your OFFICIAL TRANSCRIPTS by attaching it to your online application. Yes No
09 If you stated that you have No experience in the question above, please indicate N/A below. If you stated you possess the required General Clerical Experience, complete the following information by identifying each experience you would like us to consider. All employment information listed below should also be listed under the work experience section of your application. Address each change in employer or position with the same employer separately. The information for EACH employer should include:
A. Employers name, your official job title, employment dates (mo/yr to mo/yr) and average number of hours worked per week. B. Describe this employer (e.g. government agency, private company, etc). What kinds of services did it provide? To whom (describe clientele)? C. In which section did you work? D. What was the primary function of your position? What were your major duties and responsibilities? E. In detail, describe your specific duties which demonstrated your experience independently performing a variety of clerical duties and responsibilities. Include your specific role, the steps you took and examples of different tasks you performed. F. Describe your duties, if any, as they demonstrated your knowledge and abilities below. Treat each area separately in the order given. Include your specific role, the steps you took, and provide relevant examples. 1) Knowledge of: a. English spelling, grammar, punctuation and arithmetic. b. Office practices and procedures. c. Operation and maintenance of common office appliances and equipment. d. Principles and practices of supervision. 2) Ability to: a. Plan, lay out, assign, coordinate, schedule, review and direct the work of others. Effectively handle emergency and workload problems. b. Understand general program operations and organize the clerical work of a unit to support program operations and functions. c. Communicate oral and written instructions effectively. Write simply and directly. d. Supervise, assign, review and evaluate the work of others. e. Compose correspondence, maintain records and prepare operational reports. f. Deal with others in a tactful and polite manner. G. Did this employer have a separate section or entity which was assigned formal responsibility for providing office and clerical support (e.g. secretarial or clerical pool, office manager, etc.)? If yes, what was the relationship of your position to this entity? H. Give the job title, role and authority of your immediate supervisor and a description of his/her responsibilities. How did your duties and authority differ from those of your supervisor? Be specific and complete in your responses.
To receive credit, the employer(s) and each position held must be identified in the experience section of your application. A resume submitted in lieu of answering each supplemental question completely will not be accepted. We do not make assumptions. If your write up is unclear, you may be asked to provide a copy of your official Job/Position Description.
10 SUPERVISORY EXPERIENCE/APTITUDE REQUIREMENT Do you possess supervisory experience/aptitude or staff advisory experience as described in the Minimum Qualification Requirements? Yes No
11 If you answered yes to the question above, please identify each experience you would like us to consider. If you do not possess supervisory experience/aptitude, please state None or N/A. Address each change in employer or position separately. The information for EACH employer should include:
A. Employers name, your official job title, dates of employment (mo/yr to mo/yr) and average number of hours worked per week. B. Do you possess experience in serving as a group or team leader or have you completed regular or special assignments with some supervisory responsibilities or aspects? If yes, describe your leadership responsibilities. C. Did you complete training courses in supervision accompanied by application of supervisory skills in work assignments? If yes, provide name of the course and a description of how the training was applied. D. Have you had any favorable appraisals by a supervisor indicating your possession of supervisory potential? If yes, please describe. E. Do you possess supervisory experience? If yes, provide number and titles of positions you supervised, describe your supervisory duties and how your duties and authority differed from those of your supervisor.
Be specific and complete in your responses. A resume submitted in lieu of answering each supplemental question completely will not be accepted.
12 EMPLOYER USE ONLY. VETERANS PREFERENCE VP Verified Required Question
Employer State of Hawaii
Address DHRD - Employee Staffing Division 235 S. Beretania Street, 11th Floor, Honolulu, Hawaii, 96813-2437
Phone 808-587-1111 or 1-877-447-5990 (TTY)
Website http://jobs.hawaii.gov/